Jennifer from Mississauga

Had a problem with my 6 month old samsung dishwasher. Samsung works with Elite in my area and sent the repair request to them. Lo and behold - I didn't need to chase down an appointment - they actually reached out and contacted me a very short time after Samsung issued the order. (You know how rare this is!) The communication with their dispatch was exceptional - the Elite team kept in touch with me, booking confirming and changing my appointment time (at my request) by text as I preferred. The repairman was early and dealt with the issue while providing me with tips for my dishwasher. He left the site clean and tidy. Great service experience!

I needed to replace/repair an exterior hose faucet and the interior shut off valve. The prior "handyman" had installed a frost free hose valve improperly which failed and burst this winter. It sent gallons of water inside the house behind the drywall. Luckily I was home and could stop the flow of water. When looking for a service provider to replace this I wanted to ensure I had a company which would do this install with proper technique and materials and would stand by the job. Let me start by saying from my first call in to WaterWorks I was immediately impressed with the service I received from Natasha. I was able to explain the job and book an appointment right away. Natasha followed up at each stage - confirming the appointment, sending a photo via email of the plumber who would be coming, calling on the day an hour ahead to re-confirm he was on his way (and she is super helpful and pleasant!) I didn't have to sit at home and wonder if I would be left hanging after taking time off work to be there. (I CAN tell you there are some plumbers from this site who I am STILL waiting for a return phone call from - ha ha). Larry the plumber showed up right on time and got to work. The pricing was "by the book". Literally written and priced in the book of services - nice to be so transparent and straight up. The job was finished quickly and I was able to enjoy the rest of my day off work... That same evening I was looking at the install and realized there was an extra modification which would make this hose valve more secure on the outside wall and add an extra level of protection (considering our past experience we are looking to go above and beyond to make sure it won't happen again). I emailed Natasha and asked for their thoughts. Before the office opened the next morning I had a telephone call from Michael - the company president himself. He discussed some ideas with me and was at our house the next day to make the modification. Wow! I can tell you this is a company that really wants customers to walk away not just happy but with their expectations well exceeded! Thanks for going the extra, extra mile Michael and WaterWorks team. You will be our go-to for plumbing services and we will happily recommend your services anytime. Jennifer & Buzz