Shelly from Calgary

We recently purchased a home that still had some Poly B piping, which we wanted to replace. I had used Knight Plumbing & Heating for several other jobs in the past and been happy with their work and, once again, they did not disappoint. The work required cutting 22 holes in the walls and downstairs ceiling. Their quote was significantly less that the other company I contacted, they were careful to minimize the damage to the drywall when they cut it (making the repairs easier), and left the worksite in a clean condition at the end of the day. I would not hesitate to recommend them.

I recently purchased several kitchen appliances from Trail. On the positive side, the delivery/installation staff were excellent! However, the sales staff were careless and failed to provide key information. My first range required a 50 amp circuit, which the sales person failed to warn me about. It was the range hood installer who gave me the heads up. After calling in an electrician, I discovered that the wiring in my home would not support a 50 amp breaker and the cost to rewire it would be very high. I had to cancel the order and (fortunately) convinced Miele to waive the restocking fee. No help from Trail with this. I picked out an alternate range, with the "help" of a new sales person. Although all of my appliances had included delivery and installation, the new sales person failed to include the installation on the new order. (Admittedly, partially my fault for not catching this.) With my old range taken away and the new one sitting in the midst of my kitchen, I had to try to get them to send someone to install it ASAP. They did (thankfully) arrange to do that, but my dissatisfaction with their sales staff has me at the point where I cannot recommend them.