Trail Appliances

I recently purchased several kitchen appliances from Trail. On the positive side, the delivery/installation staff were excellent! However, the sales staff were careless and failed to provide key information. My first range required a 50 amp circuit, which the sales person failed to warn me about. It was the range hood installer who gave me the heads up. After calling in an electrician, I discovered that the wiring in my home would not support a 50 amp breaker and the cost to rewire it would be very high. I had to cancel the order and (fortunately) convinced Miele to waive the restocking fee. No help from Trail with this. I picked out an alternate range, with the "help" of a new sales person. Although all of my appliances had included delivery and installation, the new sales person failed to include the installation on the new order. (Admittedly, partially my fault for not catching this.) With my old range taken away and the new one sitting in the midst of my kitchen, I had to try to get them to send someone to install it ASAP. They did (thankfully) arrange to do that, but my dissatisfaction with their sales staff has me at the point where I cannot recommend them.