Sasha G. from Halton Hills

We initially called Fred at Cozy World in December of 2014, and had no problem with our new furnace. One cold evening in October 2015, we needed some more help I am still so impressed with the service and kindness shown by Fred at Cozy World. When we turned on our furnace one evening, we received an error code. I emailed Fred at 10:30pm at night, explaining the problem. He responded first thing the next we morning (at 6am!) and he said he would be over the same day. True to his word, he arrived (almost an hour early!) and he quickly diagnosed the problem and fixed it right away. When I asked him how much the service call would be, he simply said not to worry about it, and that it was covered under warranty. Fred at Cozy World has come through again! I am so happy that we chose this company, and their customer service and attention to detail will allow me to recommend their services to all of my family and friends. Thank you again!

I can't begin to write how happy I am that I called Fred at Cozy World:) I am a little late in writing this review, but I have to make sure that people know about this fabulous company. Our house got really cold due the evening of December 23rd, and we had just moved into our house 2 months prior. We have an infant at home, and the house was getting colder and colder. I searched around and found Cozy World on Homestars on Christmas Eve. Now I was really apprehensive and worried....who would be willing to help me out on Christmas Eve? I was convinced that my house (and family would be cold) until the following week (since Christmas Day fell on a Thursday). I called Fred at 10:30am on Christmas Eve, and he was at my place by 1pm. Amazing! He took a look and confirmed that the furnace could not be saved. He took the time to explain the different options that I had, and even played with my baby:) He assured me that he would do everything possible to get the new furnace installed ASAP. Before he left, he even took the time to try and see if he could get the old furnace working until the new one arrived. He spend almost 2 hours trying to replace various parts, but the furnace was dead. He then offered to give us some portable heaters that he had, so we could at least have some warmth. What a gentleman:) True to his word, he was able to arrange a new furnace to be installed on Boxing Day (Friday), truly amazing since everything was closed the previous day. He was also able to assist with arranging any possible rebates and warranty information. His installed team arrived right on time and did an amazing job, not leaving any dirt or debris, and they also removed the old furnace. Since then, I have had a few questions, and Fred responds immediately. I cannot begin to stress how please and happy I am with Cozy World, and encourage everyone to call Fred and his team if they need anything. Well done!