Reviews

0/10

I would NEVER use this company again. I hired them to re-install a light fixture that was in danger of falling. They came promptly and re-installed and I was happy. However, three months later, the fixture came crashing down and did damage to the hardwood floor, wall and the fixture was destroyed. Glass was everywhere and the clean-up was massive. I tried contacting CLI numerous times and they have never called me back. They don't stand behind their work and I question the quality of their work. It has cost me nearly $800 to fix the damage, buy a new fixture and hire another electrical company to re-install. I do not recommend this company at all.

Approximate cost of services:
$150.00
3 of 3 people found this review helpful.
Was this review helpful?
Company Response

We would like to take this opportunity to shed some light on this review and to bring to the forefront just what exactly transpired. Upon arrival David was advised that the fixture (chandelier) had been improperly installed the first time and needed proper reinforcement (it was a heavy chandelier). There was also in issue with the chandelier itself being defective. Steve brought another electrician with him at the time because heavy chandelier work requires at least 2 guys. David was advised that to reinstall the chandelier would cost $500. He DID NOT WANT TO PAY OUT $500 and advised Steve to "just put it back the way it was". Steve did advise him that the chandelier would still be in danger of coming down without being reinstalled properly and that the fixture itself was faulty. David insisted that it be put back that way it was. We did exactly what he wanted! I don't understand why our reputation should be tarnished because this customer did not want to pay to have it reinstalled properly.

Steve got a phone call from David back in late August stating that the chandelier came down back in May and wanted us to pay for all the damages and supply him with a new chandelier or else. We consulted with our lawyer and we were not responsible for any damages since he failed to have it properly installed. Also we don't appreciate being threatened with "or else". I find it rather odd that David would wait until August to call us. We did call him back but he never got back to us. We have done many chandelier installations over the years since we have been in business, from small ones to very large and heavy ones in multi million dollar homes, and we have NEVER had one coming falling down EVER (because we install them properly the first time).

We stand behind our work 100%. We have many happy customers that call us back time and time again and refer us to family and friends because we provide excellent service and workmanship. We believe our track record speaks for itself here on Homestars by the many great reviews from our wonderful customers.

10/10

Very satisfied with the work done. Hired them to install a light fixture on a high ceiling where a PREVIOUS electrician had done so but the fixture fell and was destroyed and they would not repair the work that was done. It was a challenge to find an electrician to do a small job. Solutions was more than happy to help and I had them also install two outdoor fixtures and check an outdoor electrical outlet. I found the electrician very helpful, knowlegeable and he suggested an inexpensive upgrade to the outdoor electrical outlet. I was very happy with the service and will definately use this company again and will certainly recommend.

Approximate cost of services:
$250.00
Was this review helpful?
Company Response

Thank You for taking the time to write this review, WE all appreciate it very much.

2/10

Hired this company to clean post-reno. House was heavy with drywall dust and I also wanted no evidence of previous owners. I was very clear about this when I booked the appointment. Cleaners showed up and did not clean as expected but were quick to ask for payment at the end of the job yet the job wasn't finished and required them to return. Upon further review, the areas of my home that were supposedly cleaned, were not cleaned very well. To their credit they returned within 24 hours and re-cleaned the areas that had already been cleaned at no charge and then finished the rest of the job. The overall cost was nearly $600! I also discovered to my dismay that some of the cleaning products used were not environmentally friendy as they state they use in their ads.

Approximate cost of services:
$600.00
Was this review helpful?
Company Response

Please Read This Complete Review to know what the truth really is Thank You:

Wow David this is truly amazing, Let me make something clear, clearly you decided to take the words of the previous post someone who to date we cannot find anywhere in our data-base, or on any of our receipts that has been issued to anyone in the Scarborough area, however you I do remember very well. David you signed off on your Post reno cleaning stating that you are satisfied with the cleaning we provided why would you pay $600.00 for a cleaning that you are so unsatisfied with $600.00 is a lot of money to blow on poor cleaning. You didn't mention that you had to call another cleaning company to redo the work, and as far as payment goes Again payment is not taken care of until a walk through is done with the client which in this case is you David P you signed off on the cleaning saying everything was done to your satisfaction, So I want everyone to know the truth so here it is.

You did not make your self available beyond 5 hours, so you told the cleaner that you would call to reschedule more time, however once you did call, your words to me were you were unsatisfied with the cleaning that you received there was still areas that had dust, my words to you were okay we'll return to redo the areas in question no problem. So I rescheduled the cleaning for the same day , so I looked through the file for your cleaning and found out that the cleaning was not completed, but you had paid for the cleaning that was done which at that time was for the 5 hours, your words to me were that this Post Renovation Cleaning should have taken no more than 3.5 hours you said you could have gone in there and taken care of it in 3.5 hours by your self, which was very interesting, No Post renovation done by my company could ever be done in 3.5 hours one person except if it's in very, very small space. Anyway I understood your frustration at the time, anyway once the cleaners showed up you said that you don't think you should pay to have the work completed because it shouldn't have taken so long in the first place, eventually the work was completed after much discussion, you did the walk through again with the cleaner and you appeared very happy I'm told, you signed off on the job saying great job guys wonderful! as to what I'm told. And then you come here a month later to say the cleaning was poor.

I think it's very important that the full story is told if a review is going to be submitted, you're making it seem as if we just wanted your money we collect no money until the client signs off on the work saying they are satisfied, that is why we have a walk through guarantee, and are the only company to my knowledge who does have a walk through guarantee. I as a business owner know how hard we work for our money and I know that those who give us their trust to do a job, work just as hard if not harder for their money, It is very disappointing that you would not tell the whole truth. And as far as the cleaning products go we use Mothers choice and Pink solution cleaning products I stand behind the work that was performed knowing that everything was done to your satisfaction after all I have your signature on the work order saying so, but I believe because you felt that you shouldn't have paid more to have the areas that were not done in the first cleaning, you then come here to try and make us look bad. It is my belief that if you were so unsatisfied you would never have booked us for the second cleaning nothing in life is free, and you made the choice to use us the second time. All in all we appreciated your business. We continue to believe that the choice is clear! that is why you hired us the second time.

Respectfully,

Michelle D. Smith

10/10

I can't say enough about my exceptional experience with Emerald Moving. I've moved often in the past and this company has been by far my best experience with a moving company. Wendy, the Customer Service Manager, provided excellent customer service and was able to walk me through the process with ease. After reviewing with her my requirements, she provided what turned out to be a very accurate picture of what my move would require in terms size of truck, number of movers, time, number of boxes etc. Her quote was right-on the mark! I have to say, one of the best features of this company is BoxSmart whereby they will provide (and deliver to your door in advance) all kinds of boxes for your moving needs and best of all, what you don't use they will credit you. I feel this is an important feature of this company. No more scrounging for liquor or grocery store boxes or having to go out and pay for boxes that may not be right or be stuck with boxes you paid for and don't use. Dave, the move captain and his crew were amazing and respectful and wouldn't let me lift a finger. My upholstered furniture was well protected and the fragile furniture and boxes were handled with care. Not one item arrived broken or scratched. Since my place had undergone renovation, they were very mindful of the walls and there wasn't one scuff! I would HIGHLY recommend this company to anyone who is looking for a good mover. There are so many moving companies that when they appear at your door come across as untrustworthy, or drive a broken down truck or the movers themselves are used and paid only for the day, that having peace of mind for one's personal effects not to mention the investment we make in our funishings, it is comforting to know that quality exists.

Approximate cost of services:
$1,200.00
Was this review helpful?