Hired this company to clean post-reno. House was heavy with drywall dust and I also wanted no evidence of previous owners. I was very clear about this when I booked the appointment. Cleaners showed up and did not clean as expected but were quick to ask for payment at the end of the job yet the job wasn't finished and required them to return. Upon further review, the areas of my home that were supposedly cleaned, were not cleaned very well. To their credit they returned within 24 hours and re-cleaned the areas that had already been cleaned at no charge and then finished the rest of the job. The overall cost was nearly $600! I also discovered to my dismay that some of the cleaning products used were not environmentally friendy as they state they use in their ads.
- Approximate cost of services:
- $600.00
- Company Response
Please Read This Complete Review to know what the truth really is Thank You:
Wow David this is truly amazing, Let me make something clear, clearly you decided to take the words of the previous post someone who to date we cannot find anywhere in our data-base, or on any of our receipts that has been issued to anyone in the Scarborough area, however you I do remember very well. David you signed off on your Post reno cleaning stating that you are satisfied with the cleaning we provided why would you pay $600.00 for a cleaning that you are so unsatisfied with $600.00 is a lot of money to blow on poor cleaning. You didn't mention that you had to call another cleaning company to redo the work, and as far as payment goes Again payment is not taken care of until a walk through is done with the client which in this case is you David P you signed off on the cleaning saying everything was done to your satisfaction, So I want everyone to know the truth so here it is.
You did not make your self available beyond 5 hours, so you told the cleaner that you would call to reschedule more time, however once you did call, your words to me were you were unsatisfied with the cleaning that you received there was still areas that had dust, my words to you were okay we'll return to redo the areas in question no problem. So I rescheduled the cleaning for the same day , so I looked through the file for your cleaning and found out that the cleaning was not completed, but you had paid for the cleaning that was done which at that time was for the 5 hours, your words to me were that this Post Renovation Cleaning should have taken no more than 3.5 hours you said you could have gone in there and taken care of it in 3.5 hours by your self, which was very interesting, No Post renovation done by my company could ever be done in 3.5 hours one person except if it's in very, very small space. Anyway I understood your frustration at the time, anyway once the cleaners showed up you said that you don't think you should pay to have the work completed because it shouldn't have taken so long in the first place, eventually the work was completed after much discussion, you did the walk through again with the cleaner and you appeared very happy I'm told, you signed off on the job saying great job guys wonderful! as to what I'm told. And then you come here a month later to say the cleaning was poor.
I think it's very important that the full story is told if a review is going to be submitted, you're making it seem as if we just wanted your money we collect no money until the client signs off on the work saying they are satisfied, that is why we have a walk through guarantee, and are the only company to my knowledge who does have a walk through guarantee. I as a business owner know how hard we work for our money and I know that those who give us their trust to do a job, work just as hard if not harder for their money, It is very disappointing that you would not tell the whole truth. And as far as the cleaning products go we use Mothers choice and Pink solution cleaning products I stand behind the work that was performed knowing that everything was done to your satisfaction after all I have your signature on the work order saying so, but I believe because you felt that you shouldn't have paid more to have the areas that were not done in the first cleaning, you then come here to try and make us look bad. It is my belief that if you were so unsatisfied you would never have booked us for the second cleaning nothing in life is free, and you made the choice to use us the second time. All in all we appreciated your business. We continue to believe that the choice is clear! that is why you hired us the second time.
Respectfully,
Michelle D. Smith