I would NEVER use this company again. I hired them to re-install a light fixture that was in danger of falling. They came promptly and re-installed and I was happy. However, three months later, the fixture came crashing down and did damage to the hardwood floor, wall and the fixture was destroyed. Glass was everywhere and the clean-up was massive. I tried contacting CLI numerous times and they have never called me back. They don't stand behind their work and I question the quality of their work. It has cost me nearly $800 to fix the damage, buy a new fixture and hire another electrical company to re-install. I do not recommend this company at all.
- Approximate cost of services:
- $150.00
- Company Response
We would like to take this opportunity to shed some light on this review and to bring to the forefront just what exactly transpired. Upon arrival David was advised that the fixture (chandelier) had been improperly installed the first time and needed proper reinforcement (it was a heavy chandelier). There was also in issue with the chandelier itself being defective. Steve brought another electrician with him at the time because heavy chandelier work requires at least 2 guys. David was advised that to reinstall the chandelier would cost $500. He DID NOT WANT TO PAY OUT $500 and advised Steve to "just put it back the way it was". Steve did advise him that the chandelier would still be in danger of coming down without being reinstalled properly and that the fixture itself was faulty. David insisted that it be put back that way it was. We did exactly what he wanted! I don't understand why our reputation should be tarnished because this customer did not want to pay to have it reinstalled properly.
Steve got a phone call from David back in late August stating that the chandelier came down back in May and wanted us to pay for all the damages and supply him with a new chandelier or else. We consulted with our lawyer and we were not responsible for any damages since he failed to have it properly installed. Also we don't appreciate being threatened with "or else". I find it rather odd that David would wait until August to call us. We did call him back but he never got back to us. We have done many chandelier installations over the years since we have been in business, from small ones to very large and heavy ones in multi million dollar homes, and we have NEVER had one coming falling down EVER (because we install them properly the first time).
We stand behind our work 100%. We have many happy customers that call us back time and time again and refer us to family and friends because we provide excellent service and workmanship. We believe our track record speaks for itself here on Homestars by the many great reviews from our wonderful customers.