homeowner

Modify Air was hired to remove an air conditioning unit (removal, disposal while addressing the freon leak safely) and they provided same day service. However, they did not seal up the outside hole that connected the compressor to the inside unit. Two years later I discovered that the outside hole was not sealed because a pest entered into the house. This negligence has resulted in over $1000 in damages to my house. First, they claimed that they would have sealed the hole as a matter of policy but they must have been instructed not to seal the hole. No one told Modify to not seal the hole. Now, they are claiming that it was task assignment to address a freon leak safely. Modify Air requested more money to have the air conditioner removed and disposed. I agreed to their additional costs in order have it professionally removed and I paid in full. All instructions were given by me in an email. I did not give any instructions to not seal the exterior hole and I was never asked about it. The plasterer sealed the interior hole in the drywall - that is all and did not give any instructions to not seal the exterior hole. Modify Air keeps blaming the plasterer. The plasterer has confirmed that he did not advise Modify Air to not seal the hole and even if he did, why would they listen to him. Modify Air also claims that I should have inspected it even though the exterior hole is 40 feet high on the side of the house. Modify Air did not provide any pictures that they sealed the exterior hole. Given that the exterior hole is located at over 40 feet high outside, it was impossible for me to inspect. I trusted them to my detriment. Modify Air should have provided pictures to show that they sealed the hole as I never could have inspected the hole. This is standard practice in the industry and I should not now have to rely on Google Maps for such information. Instead of focusing on a solution now, they are insisting that I pay for a service call. What kind of an HVAC contractor does not seal a hole? I would like a refund.

Did not prepare a design sketch as promised. Weeds and compost materials not fully removed. Requested to be paid before job was complete but did return to ensure river rocks were compacted as per my request. Edgar also returned one year later and promised to do some touch ups. He truly cares about his business.

Never ever hire this company or Richard. Richard is lazy, greedy, unprofessional, unskilled, & dishonest. He misrepresents the company as a team of skilled workers and there are none. He provides a precise estimate and then denies that the items are included in the contract price. If he showed up, he would work for an hour and leave. New hardwoods that went down were ruined the next day by trade who couldn't be bothered to watch drywall compound drippings, paint splatters or ladder - chunks out of new hardwood - paint on it and dust everywhere. He ruined brand new drywall by applying thick coats of uneven drywall compound. He ruined brand new trim, doors and baseboards. He thinks a completed paint job involves no prep work (sanding, filling nail holes, nails poking through, correcting minor dings, dents and corners and cleaning) and just painting with dirty brushes and rollers. He doesn't clean renovation dust/drywall dust, paint on hardwood floors, hinges etc. He ruins materials (stair nose, and mirror) and promises to replace them, but never does. He ruins other materials and doesn't offer or agree to replace them - hardwood floor plank and trim. First, he kept promising to fix just wanted more money first. Now, he states he will not fix his errors or deficiencies. My experience with this company is that Richard (the owner) is a smooth talker, who comes and does the sales pitch and says they will take care of everything. And then once the contract is signed, all of the service disappears and it becomes an exercise in "do the minimum, charge the maximum."

Installed 3 items. Quality of labour - excellent. Quality - LG Ductless Air Conditioner outside unit broke within 5 years. Unable to get the unit up and running ever again.