Lori from Ottawa

Before MCD Contracting came to "fix" my interlock - which was preventive as there was no pooling water prior to their arrival - I had some uneven stones and wanted to get ahead of any future problems. After paying $2200, I now have water pooling in several places and more uneven stones than I had before. I have called and written several emails, only to be told the problems must have been with the sub-soil, or the way it was graded before. These stones would have been laid anywhere from 10 to 25 years ago. What does that even mean??? When you quote a job I think people expect you to be able to actually do the job, and if you can't - because of pre-existing conditions, or whatever the reason - then you should say so, instead of wasting my money. Why would anybody pay hard earned money to end up with interlock that is in worse shape than it was before??? This company has terrible customer service after completion (my neighbour looked over my fence 5 minutes after I paid for the job and said "I hope you didn't pay for that, you're going to have problems with water pooling right there" - pointing exactly where I now have water pooling) and a guy who does the job quotes who cares more about soaking you for money than about being honest about how and if the job can actually be done. The cigarette butts and used tissue on the lawn were an added bonus. And leaving me to move my own picnic table and bbq back was another perk. As a woman I am always concerned about a being taken advantage of by men who come to do work in the house or the yard. I would not recommend this company to anyone.

Although Bill is a friendly enough guy, his work does not stand the test of time. After a horrible job the first time around (the tiles were all crooked and uneven) he came back and installed a second set (meaning I ate the cost of the first set of tiles and grout and had to buy a second set). These look a bit better (still uneven if you turn on the behind the sink light...I try not to)but several were cracked during installation and left that way and the grout has now (less than 6 months after the job was completed) cracked in several places. The end piece of the kitchen counter is peeling away from the counter itself. All in all, not very happy with the job.

Bill arrived exactly when he said he would, was friendly and professional, and built shelving/organized my garage as we had discussed. He had some great ideas to help organize my garage and he made the most of a small space by using hooks and cords to keep my assorted garage stuff against the walls and out of the way. I'm happy to say I can now park in my garage!