Reviews

4/10

We used Absolute for a handyman job and were very happy. But our deck re-staining project (solid colour) didn't go well. They emphasized the importance of the deck being dry. When the painters came, it had rained earlier that week and there was rain forecast for the next day. The painter said that the stain would dry in a few hours and it wouldn't be a problem. A couple of days later we saw bubbles forming and stain peeling. They offered to come back to fix the problem, but this time came only a day after it rained and with rain forecast within hours. Again, the stain started bubbling and peeling. We now have at least 8 spots all over the deck like this. I don't think the deck was properly prepared either time. They offered to come again but I didn't want more of the same. They declined my request for a partial refund.

Approximate cost of services:
$1,600.00
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Company Response

Thank you for reaching out to us and sharing your experience with the deck re-staining project. We sincerely apologize for the inconvenience and frustration you have encountered. We take your feedback seriously and would like to address your concerns.

We regret that the deck re-staining did not meet your expectations and resulted in bubbling, peeling, and unsatisfactory results.

We understand your disappointment in the outcome and the repeated attempts to rectify the situation that did not yield the desired results. Your dissatisfaction is important to us, and we apologize for any inconvenience this situation has caused you.

Regarding your request for a partial refund, we deeply regret any misunderstanding that might have occurred. Our goal is to provide quality service and to ensure our customers are satisfied with the results. We want to make this right for you.

If you would be willing to give us another opportunity, we are committed to sending a team of experts to thoroughly assess the deck's condition, address any underlying preparation issues, and carry out the re-staining process correctly. We will take the necessary steps to ensure that the deck is properly prepared, and the staining is carried out under favorable weather conditions to achieve the best results possible.

Your feedback is invaluable to us, and we truly appreciate your honesty in sharing your experience. We are here to work with you to find a resolution that leaves you satisfied. Please let us know your thoughts on our proposed solution or if you have any other suggestions on how we can make this situation right for you.

Thank you for your patience and understanding. We look forward to the opportunity to regain your trust and provide you with the service you deserve.

6/10

We have a small area of flat roof above the garage. We hired All Stars to redo this area because the old membrane was cracking. They applied the new material over the old. I don't know if this is standard but it has resulted in a lot of pooling of water every time it rains. Also, a bubble started to form after a few months, apparently caused by a pinhole leak. They came to fix this quickly, but the patching along the drain area has made the pooling worse.

Approximate cost of services:
$3,500.00
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Company Response

Hi Richard,
We have been trying to reach you with the number on file, as no one has contacted the office regarding a possible issue. You were given two options for fixing your roof, one was to change everything with a new slope or to do an overtop installation with no change in slope. You choose to go with the second cheaper option with no new slope because it was a small porch roof. The day after the work was completed you called the office and we came straight to you, and have not heard anything since. Unfortunately, as you had pooling before on the small porch roof, if you don't change the slope the pooling will continue here and there again. Please contact our office at 9056377663, so we can assist you in this matter.
Regards
Jennifer

10/10

Vivid installed a vanity, sink, faucet and new toilet in our powder room, including adding shut-off valves. We chose the items, they ordered and picked them up and installed them. They did a good job, dealt with the inevitable 'surprises' that come from upgrading a mid-aged home. Omran was good with communicating with us and make sure we were satisfied. Very happy with the results.

Approximate cost of services:
$3,500.00
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Company Response

Thank you Richard and Nicola for your review it was a pleasure working with you!

10/10

We had water coming in from a small crack running down from a basement window. Tim and Michael excavated a roughly 8 ft area around the window (by hand), sealed the crack, installed a barrier on that part of the foundation, and put in a window well with drainage. They worked hard and quickly, finishing in a day. A/C had to be disconnected/reconnected as well. Edgar was excellent to deal with and price was competitive. Would definitely recommend and use again.

Approximate cost of services:
$3,500.00
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Company Response

It was a pleasure! Thanks so much for your review! - Waterproofing PD

10/10

I had a small project, removal of an old wall cabinet. Screws were stripped so couldn't do it myself. Thomas was responsive, quick and reasonable. Will use him again.

Approximate cost of services:
$100.00
1 of 1 people found this review helpful.
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Company Response

Thank you Richard nice to meet you.

10/10

We moved within the GTA. We first had to move about half our things to storage for staging and then had everything delivered to our new place at the same time. The moving crews were friendly, helpful, professional and careful. The price was very competitive. We were very satisfied with all aspects of this move and would definitely use them again.

Approximate cost of services:
$4,500.00
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Company Response

Thank you Richard

10/10

Great experience with NIK painting. Painted a large 2 bdrm condo including trim and significant drywall repairs. Very high quality work, reasonable pricing, professional, friendly, responsive, on time, flexible. Would not hesitate to use them again. Given recent experience with other contractors, we were esp. happy with the fact that they are reliable and arrive on time!

Approximate cost of services:
$3,500.00
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10/10

Bathtub drain was clogged. Very quick, efficient, friendly service. Came on a Saturday within about an hour.

Approximate cost of services:
$350.00
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Company Response

Thank you for taking the time to write a review Richard! We are glad we were able to help you out and we are here for you if you should ever need our services again.

Sincerely, your friends at Advanced Plumbing Inc.
www.advancedplumbing.ca

10/10

Replaced cabinets, countertops, backsplash, sink & faucet, paint. Very personal service, friendly, responsive, fair prices, great continuity throughout. Always let us know when they were coming and always came as promised. Responded to special requests promptly. Really helpful assistance with selection of materials and colours. Would definitely use them again!

Approximate cost of services:
$18,000.00
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Company Response

Thank you so much for such kind words Richard. Looking forward to hearing from you soon and have a wonderful day. Thanks again

10/10

Beautiful results. Worked very hard, 2 people for 6 hours, on shower stall. Very friendly and helpful. Arrived late due to previous job going overtime.

Approximate cost of services:
$850.00
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Company Response

Thank you Richard!
We are glad you like our shower cleaning and restoration.
Was a pleasure!

10/10

We bought a dishwasher, washer and dryer which they delivered and installed. Our experience was positive in every way. Salesperson was informative but not pushy and very responsive to follow up. They called before they came and arrived on time. They had to come back because we discovered that there was no electrical outlet for the washer from the original installation. They returned as soon as we had the outlet installed. I was a bit concerned after reading a couple of negative reviews, but our experience was great! No hesitation in recommending them.

Approximate cost of services:
$3,000.00
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