We used Absolute for a handyman job and were very happy. But our deck re-staining project (solid colour) didn't go well. They emphasized the importance of the deck being dry. When the painters came, it had rained earlier that week and there was rain forecast for the next day. The painter said that the stain would dry in a few hours and it wouldn't be a problem. A couple of days later we saw bubbles forming and stain peeling. They offered to come back to fix the problem, but this time came only a day after it rained and with rain forecast within hours. Again, the stain started bubbling and peeling. We now have at least 8 spots all over the deck like this. I don't think the deck was properly prepared either time. They offered to come again but I didn't want more of the same. They declined my request for a partial refund.
- Approximate cost of services:
- $1,600.00
- Company Response
Thank you for reaching out to us and sharing your experience with the deck re-staining project. We sincerely apologize for the inconvenience and frustration you have encountered. We take your feedback seriously and would like to address your concerns.
We regret that the deck re-staining did not meet your expectations and resulted in bubbling, peeling, and unsatisfactory results.
We understand your disappointment in the outcome and the repeated attempts to rectify the situation that did not yield the desired results. Your dissatisfaction is important to us, and we apologize for any inconvenience this situation has caused you.
Regarding your request for a partial refund, we deeply regret any misunderstanding that might have occurred. Our goal is to provide quality service and to ensure our customers are satisfied with the results. We want to make this right for you.
If you would be willing to give us another opportunity, we are committed to sending a team of experts to thoroughly assess the deck's condition, address any underlying preparation issues, and carry out the re-staining process correctly. We will take the necessary steps to ensure that the deck is properly prepared, and the staining is carried out under favorable weather conditions to achieve the best results possible.
Your feedback is invaluable to us, and we truly appreciate your honesty in sharing your experience. We are here to work with you to find a resolution that leaves you satisfied. Please let us know your thoughts on our proposed solution or if you have any other suggestions on how we can make this situation right for you.
Thank you for your patience and understanding. We look forward to the opportunity to regain your trust and provide you with the service you deserve.