We were extremely disappointed with the customer service provided by Jason and Enviro Paving. Jason certainly doesn't act like the President of a company. He was very friendly and attentive while collecting our deposit, but it was all downhill from there. We waited exactly two months from the time we handed over a deposit to when our sidewalks were actually finished, so don't expect to have them done right away. The first appointment we had scheduled, nobody showed up and we never even got a phone call. After rescheduling with their head office, the second scheduled day came and went with nobody showing up and no phone call again. I left Jason a message and told him I was upset because if I was taking days off work for this, I would have been wasting vacation time to be at home for the sidewalk paving appointments.
He finally sent over a crew who ripped out the grass in our backyard where entirely new sidewalks were going and they left the grass in a huge pile on our driveway and said they would eventually remove it. Then the third scheduled appointment came and we didn't expect anyone to show up because it was raining. Even so, once again, we received no phone call, not even to reschedule. Every time I spoke with Jason, he was always driving or said he needed to be in front of his computer so he could see his schedule. He always said he would call me back, but never did. He never EVER replies to phone messages or texts. When I left messages with their head office, they never returned them either. When their head office offered to connect me with Jason every time I called them and I would tell them not to bother because he always says he needs to call me back and never does.
Then one day Jason called and said he wanted to send over his crew in the next hour or so to pack down the gravel where the new sidewalks were going. We waited all afternoon and nobody showed up! After rescheduling again, no one showed up once again (the fifth time) and when I called to see where they were, it turned out that the whole crew just happened to call in sick. Then a few days later some guys showed up and packed down the gravel. Then out of the blue, a few days after that, the whole crew showed up to install the new sidewalks and cover up the existing ones. They finished in about six hours and had to be constantly monitored because they kept missing spots or didn't even out the mix properly, leaving lines and bumps and dents. It is hard to get this to look perfect, but it would have been nice to have a crew who put forth their best effort or showed at least some pride in their work. When they finished, some of them kept stepping in it and had to repair it over and over. I can still see a foot mark on one area of the sidewalk. I had to trim some parts along the edges of the sidewalk a couple of days later because it looked terrible.
We chose a tan color of the rubber compound, which turned out much better in color than the sample Jason originally showed us, so I was pleased. However, the tan mix came out uneven in many areas resulting in blotches and discoloration in a few areas that look like oil stains. They said the color would even out when it dried, but it never did. Then they told me later that they have had problems with this color before and they don't know why some batches come out looking more grey than tan. We had the front steps covered also and the guy who cut the pieces for the front steps did such a poor job. He spent the whole day cutting the risers and side pieces and ended up gluing different pieces together like a mismatched puzzle. Jason had a few members of his crew who were quite lazy and incompetent and inexperienced and seemed like they were practicing or in training. The grass they left on our driveway sat there for TWO MONTHS so I left Jason two more messages to remove it and he never did return either call or remove the grass. My wife and I removed the grass ourselves because we were getting a huge pile of soil delivered for our flower and garden beds and the grass was in the way. By then, the grass was one big heavy pile of molding sludge. Thanks Jason, for the pathetic customer service and for the way you treat your customers. I eventually called the head office and complained and once again they offered to connect me with Jason, but I told them not to bother.
When I paid them for the work done so far, I still owed them $500, because I wanted them to come back and fix the discoloration and redo the front steps before paying the rest. Apparently, this was a lot more than $500 of work, so Jason didn't even bother to call or come back. They won't be able to fix everything unless they rip it all out and start over. On top of that, the head office said they won't honor our five year warranty until I pay in full. They offered to send someone back to fix everything, but I'm afraid they will just make it look worse than it already does. I might call them in the future and I might not.
The product is pretty good (why they got the two stars from me) and is best on top of existing sidewalks, since new ones are a bit squishy when you walk on them which are installed on top of packed gravel. I don't recommend redoing your front steps with this product either. The front steps alone cost $850 and they look terrible because they paint on top of black pre-made pieces, so the color comes out different than the mix color does. Plus, the crew member who cut and glued the pieces obviously did not know or care what he was doing. The customer service we got from Jason I was the most disgusted with. There are other competitors out there, so I will call upon someone else next time who knows what customer service entails. Jason really needs to learn how to treat his customers, and lacks respect, consideration and professionalism which is why I was compelled to write this review to let everyone know that I do NOT recommend this company. There is a reason they have an "F" rating on the Better Business Bureau website. I attached pictures of the mess they made of our front steps and the discoloration resulting from using this tan color of rubber compound.
