Laura Schwartz from North York

We were pleased that the service department returned our phone calls without delay, which is a significant improvement in customer relations. In addition, when I requested to speak to the service manager, I was able to do so without any difficulty for the first time. The cost was fair and there was no delay in arranging the installation of the new Spacepac in our attic and the outdoor compressor. Last, the installation team, Spenser, Steve and Ghazi, arrived on time. They worked hard, they were respectful and polite, and they were efficient. Spenser, the lead technician proved to be professional, knowledgeable and answered all of our questions. He gave us a thorough explanation regarding our new air conditioning service and encouraged us to call him with further questions or if we run into any problems. We were impressed with each and every step of this competent operation from the minute that we were told by Nasir that our A/C needed to be replaced. If feels as though the company has had a reformation and recognizes the importance of proving to their customers that they are capable of doing a great job. I thank all of you!

When we consulted with Mike, he took his time and gave careful thought to our project and provided excellent ideas about how best to improve the wiring in our 1950s bungalow to ensure that it was to code. He also enhanced the dim lighting in our clothes closets, which has made a significant difference. Anyone who hires Mike and his team, including Matt and Miguel is lucky. They are kind, punctual, professional, neat and knowledgeable. I am grateful that they did the work in our home, which wasn't simple since there were wires and cables running up and down and inside walls, along baseboards and so on. I would hire them again in a heartbeat and give them another well deserved, big "Thank you" from Laura and Harvey.

My contractor recommended Canadian Railings. We met at their facility and chose a railing for our home. They gave us an installation date, which they failed to honour--they delivered a month later. The railing was nothing like the example we saw in the shop--it was damaged and bent out of shape. The coat of paint was bubbling and the surface was chipped. The owner refused to replace it; instead, he insisted on "fixing" it. Another month went by and when they brought the railing, the paint job was substandard. Run--don't walk from this unethical company. They don't stand behind their product; there is no quality control or accountability.

A representative from Enbridge inspected our home, and he pointed out that the gas line to our gas stove had been installed improperly. He disconnected our stove and recommended that we call a gas fitter. The "Gasguys" came the following day; they were punctual, pleasant, efficient and neat. I highly recommend their service.