Judy Midgley from Etobicoke

Royal home improvements renovated the 2nd floor bedroom with walkout balcony in my home. I had to redo this balcony from a previous renovation done in 1997 by another company The balcony design done at that time was a poor design and leaked badly. Royal Home Improvements changed the design to a simple flat roof design in 2009. They assured me it now wouldn't leak. It started leaking again especially in winter with snowmelt about 4 years later. I assumed it was the roof and not their work, so I replaced the whole roof using SmartRoof (excellent company) but not the flat roof of the balcony. Water still came in destroying the drywall below. SmartRoof came to inspect and said no, it is definitely the balcony roof causing the leak. They quoted a price to replace that roof which they started doing today. They started looking for the problem and discovered the shoddy workmanship of Royal Home Improvements. They just covered everything up with siding, leaving gaps for rainwater to penetrate everywhere. All siding has to be replaced as well as the flat roof. My new cost to do this work is now $11,000. I didn't expect to have to replace everything Royal Home Improvements did 8 years ago. The aesthetic job they did on the interior of the room was very nice, but that was not part of the $25,000 I paid to have them redo the balcony area. The interior portion was another $50,000. I would never recommend Royal Homes to do any exterior work ever. Royal Home Improvements subcontracts to very low-quality trades.

One of my French doors leading to a back deck, had a 3-point lock, and would not lock at all. This created a serious security problem. I called Locksmith Care at 8:30 a.m Rado who was working in my area at the time, arrived within 10 minutes of my call. He adjusted the door and realigned each lock point, making it lock perfectly. He did the same thing to a second French door in another room, which also leads to the outside. It had given me a problem in the past. Now they both lock smoothly and evenly. I had an interior door that was very heavy and the bottom hinge was loose, so I asked him to please tighten the hinge. We found it was held by tiny useless screws, which were not holding. He replaced them with proper longer screws and now the door is secure. Rado is skilled, efficient and very nice, and I would definitely recommend Locksmith Care to everyone.

I had a complete new roof on my home 3 years ago. Smart Roof did a thorough and professional job on my roof. They did the entire roof with the exception of my flat roof balcony. This was our understanding when they did the roof. The balcony was rebuilt with a supposedly more durable design only 8 years ago. I had it rebuilt because it leaked before. I have repaired that ceiling 3 times. I thought it was ok now. It wasn't. A few years later, I experienced leaking in the vicinity of the balcony yet again. The ceiling is again a mess. After a thorough inspection today by Bob and Jerry of Smart Roof, I have a contract with Smart Roof to do a complete repair. Since it is flat roof, it requires experts. They will guarantee all work and I am sure that along with the rest of my roof, it will now be leak free and I can safely have the ceiling repaired

I had purchased a laptop over a year ago and it had Windows 8 installed when I purchased it. Windows 8 is a very confusing version of Windows and I could not even locate my printer on it. Luckily I use an ipad, so I had not even bothered with my new laptop until now, but an ipad has its limitations, and I knew I had to change to Windows 10. Also there were so many other issues that had to be addressed; things that I didn't understand and things to be deleted. Fortunately I found Dan, owner of Tech Next Door. Dan came to my home punctually the next morning, and not only did he install Windows 10, he arranged my icons and desktop so that even I can now locate everything easily. In minutes, he connected my printer wirelessly, and at my request, he purchased a mobile storage unit and showed me how to back-up my computer periodically to keep my files safe. He coordinated my computer and my ipad and explained which anti-virus software would be of most value to me. Any questions I had, he answered as well as going over instructions of useful functions. Dan is highly skilled, knowledgeable and very pleasant to work with. He made sure that my laptop was set up to make access to my files easy. Oh yes, he suggested that my office chair castors which were old and damaging the floor, be replaced. He purchased and installed these for me in 5 minutes. No more floor damage. It is great to know that I can call Dan now, if I have a computer problem or question and he will respond quickly with the answer.

An elegant Furniture Store I had been looking for a sofa bed for months. I needed to replace my former sofa bed, which had been destroyed along with everything else in our basement in the July flood. I needed the correct smaller size, a transferable chaise/ottoman at one end and the perfect fabric - chenille to match the new ceramic floor tiles I spotted the sign for Toute Suite near Leon's in Mississauga. When I walked in, I knew I had found a great store. Vish, the owner, explained the sofabed was made in Canada and could be constructed in the size and fabric that I chose. We narrowed the fabric choices to 2 and then to my surprise he let me take these samples home to make my decision. It took 5 minutes to choose that perfect fabric. I returned to the store within the hour and placed the order. Being able to take that fabric home was so important to me. No other stores EVER let me do this. As a retired Interior Designer, I hate trying to make such an important decision in a store environment where the lighting and finishes are all wrong. The sofabed was delivered on time and it is perfect. The fabric is rich, yet will stand up to my cats. The bed is easy to pull out for guests and it is very comfortable? A few months later Vish helped me order the same fabric so I could re-upholster a bench that is in the room. Again he was very helpful. While I was in the showroom, I looked at the furniture selections. The styles choices, prices and fabrics including leathers, were the best I have seen. My next purchase will definitely be at Toute Suite Judy in Toronto

Smart Roofing Inc replaced our roof this February. It was leaking in a few places, especially with the melting snow. The price seems high, but it is a very large high- pitched roof with many different types and sizes of dormers, a large addition and garage and front portico The roof had been repaired at different times and the old part was at least 25 years old. One company said they could just repair the leaks, but we felt it was time to have one good consistent roof on the whole house. Comparative prices varied. We opted for Smart Roofing because of its good reputation (Homestars) it's quality materials which included 6 feet ice/water barrier material and 15 lb felt underlay over the whole roof. Everything is well documented in their professional contracts and warranted. The roofers worked from early morning to dusk to get the job done. They paid particular attention to a problem flat roof dormer area and other areas where water volume was a concern. I wasn't happy with the look of flashing on the portico. Without hesitation they changed it to a different type of flashing and redid it. It now looks great. The cleanup was perfect. Bin and all material was whisked away. They were also careful about vegetation and the neighbour's property. We are now confident our roof will be watertight for many years and Smart Roofing will ensure it is. We highly recommend this reliable company Judy and Bob

We have used plumbers from Dan Mac previously and they have always been excellent. Just this month there were many items needing repair - taps in kitchen replacement, new toilet upstairs, new taps ensuite bathroom and offset drainpipe to replace leaky one. The replaced fixtures were old and hard to change The repairs were on 2 different days. The skilled and knowledgeable plumbers were always right on time, worked quickly and cleaned and removed everything up perfectly everything is now repaired and looks great. We felt their charges were reasonable considering their work was professional and guaranteed. I would highly recommend Dan Mac and would definitely call them again