New roof and now flat roof repair
I had a complete new roof on my home 3 years ago. Smart Roof did a thorough and professional job on my roof. They did the entire roof with the exception of my flat roof balcony. This was our understanding when they did the roof. The balcony was rebuilt with a supposedly more durable design only 8 years ago. I had it rebuilt because it leaked before. I have repaired that ceiling 3 times. I thought it was ok now. It wasn't. A few years later, I experienced leaking in the vicinity of the balcony yet again. The ceiling is again a mess. After a thorough inspection today by Bob and Jerry of Smart Roof, I have a contract with Smart Roof to do a complete repair. Since it is flat roof, it requires experts. They will guarantee all work and I am sure that along with the rest of my roof, it will now be leak free and I can safely have the ceiling repaired
- Approximate cost of services:
- $128,808,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Thank you for the opportunity to investigate the cause of the balcony leaking and for trusting us with your flat balcony roof. We appreciate you being our valued return customer!