T&J from Barrie

We were not informed that installing the granite kitchen countertop and backsplash would result in removal of the upper cupboard valances and that these would not be reinstalled by the installers. The valances must be shortened to fit the thicker backsplash, and we have been trying for more than two weeks to find someone to do this. We do not have the skill or equipment to do this, and do not know a carpenter who would handle such a small job.I have emailed, telephoned and met Paul in person requesting referral to a carpenter who can do this. He promises to do this, promises to call, but never does. We had to hire a handyman to reinstall the electrical outlet plates also. If you ever have this company do work for you, be sure to keep a hold-back to ensure he follows through. This issue has certainly robbed us of the initial thrill of the otherwise beautiful installation by Rob and Mariano. We would certainly revisit this rating should Paul and Regal contact us with someone to complete this job.

For some reason we weren't getting the usual proper constant blend of warm water from our Navien. It has always worked really well for us, so we were mystified. Tim came and did some troubleshooting and determined that the issue was possibly a flow meter. He returned with a new one, quickly installed it and everything is back to normal. We appreciate the quality of both the staff and the work at Ardent. They always arrive as promised and are professional, friendly, and ensure they explain the work they are doing.

The technician (Tim) was on-time, professional in appearance and behaviour, explained various steps taken; he replace filters as needed; completed tankless water heater flush and furnace cleaning. He replaced the UV bulb in the Hepa filter, encountering some difficulty due to location within the unit. He wired the Hepa filter system to furnace in order for it to operate with furnace fan.