Michael in Aurora

I previously posted a positive review on Summers and Smith but I wanted to add this. After talking with numerous installers and 5 quotes we decided to use Summers and Smith for a new gas fireplace insert(We had a furnace installed before). Everything went smoothly but after the install we realized there was a loud bang sound as the unit heated up. To make a long story short we have spent the last 3 months working with Summers and Smith and the manufacturer to troubleshoot the problem. We ended up changing the unit 3 times until the problem was fixed. What I thought was relevant enough to write a review on was that Summers and Smith really went to bat for us with the manufacturer. They really stayed on it until we ended up happy. It was really nice not to have this turn into a battle between reseller, manufacturer and customer. They stuck with it until all was resolved and earned a loyal customer because of it. Their prices were competitive but this level of service is invaluable.

We recently replaced our Furnace and AC unit and added an HRV. After 5 quotes we decided to go with Summers and Smith in Aurora for the Lennox product they sell, the promise of a good installation and a fair price. We had cheaper quotes but when you compared the products and the proposed installations it seemed to be the best value. Blair came by the house to give us a quote and walk us through all the intricacies of the new high efficiency furnaces, the proper sizing and the rebates. The installation happened quickly and cleanly. I was impressed with the time they took to do it right. Steve the lead installer made sure there were no shortcuts to save materials, decisions about where to put venting were made on what was best for the house. It's only been a short while but so far we are very happy and I would definitely include them on your list of companies to get a quote from.

We wanted to have our locks changed the day we moved in. George came out on a Saturday gave us an estimate and came back later in the day to do the install. He installed two new locks and a deadbolt and changed the cylinder on the front door so they all matched. We are happy with the install and would use him again or recommend him.