I previously posted a positive review on Summers and Smith but I wanted to add this.
After talking with numerous installers and 5 quotes we decided to use Summers and Smith for a new gas fireplace insert(We had a furnace installed before). Everything went smoothly but after the install we realized there was a loud bang sound as the unit heated up. To make a long story short we have spent the last 3 months working with Summers and Smith and the manufacturer to troubleshoot the problem. We ended up changing the unit 3 times until the problem was fixed. What I thought was relevant enough to write a review on was that Summers and Smith really went to bat for us with the manufacturer. They really stayed on it until we ended up happy.
It was really nice not to have this turn into a battle between reseller, manufacturer and customer. They stuck with it until all was resolved and earned a loyal customer because of it.
Their prices were competitive but this level of service is invaluable.
- Approximate cost of services:
- $5,000.00