Jennifer from Calgary

It's taken me a while to decide how to write this review. I could write a novel about our experience with Vinyl Window pro but I'm going to keep it to the highlights that hopefully you will find useful when comparing companies. I chose Vinyl Window Pro for a custom front door for our home. This was a splurge item that we decided we were willing to spend more money on. We also ordered a new 3 pane sliding door as ours was broken. Jeremy was the salesman and did a good job explaining everything or so I thought. I did get another quote from a well known company and ended up choosing Vinyl Window pro because they offered staining/painting of the door and the hardware was included whereas the other company didn't include those two things. Vinyl Window pro was the more expensive quote but I liked that it included everything. We picked an 8 foot fibreglass door with sidelites and a transom window. In retrospect, I should have recognized some red flags during the ordering process. Jeremy didn't go over any of the fine details with me. We didn't go through all the options that the door had, such as lock mechanisms and hardware choices. He showed me the sample door in the showroom that locked in two places, so I thought that was just how the door came. We picked a stain color from his samples and he placed the order. From this point on, everything that went wrong pretty much did. The door was late, well, maybe Vinyl Window Pro was not informed of how long it would actually take and over promised on delivery date. The communication was horrendous. I had to constantly call for updates when deadlines would pass and we still had no door (which happened at least 4 times). When the door finally arrived, it was the wrong color. This was a big deal. They actually tried to talk me into keeping the door and tell me that it looked nicer than the color I had picked. Not once did they offer any compensation for this mistake. They didn't offer to replace the door and wanted to get it stripped and re-stained. There were some quality issues as well, such as peel and stick trim and gaps on the sides of the doors filled with a terrible caulking job. The door also only locks in one place and was not the locking mechanism that I was shown in the showroom. I've never been treated so terribly by a company, I was actually in tears as I was threatened that the installers would not leave my house until we paid them the full amount even though there were so many issues. At this point, I stopped dealing with the company entirely and passed all communications with them on to my husband. I was done. We had to call Vinyl Window Pro repeatedly until they finally decided to replace the door entirely. In the end, they did replace the door, it is the right color and all the quality issues are fixed. This was after months of frustration. We eventually had Tisha assigned to our door and my husband wanted me to write that he was great to deal with. He did come to our house to supervise the installation of the new door and we did appreciate him doing that. The installers did take the time to ensure that it was done properly. In the end, we got the door that we wanted and are happy with it. I placed the door order August 2015 and our new door was installed May 2016. If I were to do it over again, I would choose a local company (VWP is out of Ontario). Vinyl Window Pro is the only company I have ever used (and we've done a lot of renovations) that insists on payment the minute the installation is finished. Most other companies ensure you are happy with the product before requiring payment. I was not happy that even through everything we went through, never once did they offer any type of discount for the headache we went through. They had the worst communication I have ever experienced. A company's true colors come out when things go wrong. My final comment, is that we never got a call from them to ask about our satisfaction with the door. Once the new door was installed, we never heard from them. I'm not surprised being that we had to call them for everything. But knowing the history with our door, a phone call to follow up would have been appreciated. I realize that mistakes do happen and I think I would have been frustrated, but okay with dealing the the wrong door color and finishing quality problems if this company had handled it well. It was the way they treated me, the utter lack of communication and customer service that is that made our experience with Vinyl Window Pro as bad as it was. I will never recommend this company and never use them again. The only reason I didn't give them a zero, is because they did end up replacing the door and doing the right thing. Also, our sliding door installation went fairly smoothly. There is some bad caulking around it, but that's something that we can fix ourselves.

I have used Invisible Windows numerous times in the past for window washing. The booking process is simple, they always show up on time and call if there are any questions. I love the easily online payment process and they always do a wonderful job. I just tried out the pressure washing service and once again, they did a fabulous job. No complaints at all. Thank you Invisible Windows!

We have had luck finding tile we like at the Tile Shoppe. The prices are good and selection is decent. The return policy, however, is awful. They used to not have a return policy and everything was final sale. They have since changed that but it's almost worse now. At least when they did no returns you knew what you were in for. We purchased 1.5 boxes of tile to finish a project and had half a box left over. When we went to return it, they said the only take full boxes back. If I had known that, I wouldn't have bought extra. There goes $50 down the drain. The only reason we needed extra tile in the first place is because the people at the store miscalculated how much tile we need. I won't be shopping here again.

Working with Kent and Krista was one of our best contractor experiences to date (and we've done a lot of renovations). The communication was prompt, quote was fast and Kent showed up on time for both the quote and the work. We picked a glass herringbone tile for our backsplash which required a lot of precision and patience to install. There were a lot of small pieces to fit in and Kent did an fantastic job putting up the tile. He is a very hard worker and has excellent attention to detail. Thank you for doing such a wonderful job on our tiling project. I almost want to renovate the bathroom just to have him back! When we do, we will call Stuart Mac Tile for sure. (And thanks for the dog treats!)

After getting a ridiculously high quote from a large company I stumbled upon an ad from LaPorte Custom Stone. Hana got back to me promptly and we were picking out Quartz a few days later. The whole process was easy and quick and for a way better price than the first company. Shayne removed our old granite, Installed the new Quartz including a new sink and reconnecting the plumbing. The sink pricing was very reasonable as well. We are really happy with the product and service and will absolutely be calling them again when we do our bathroom countertops. Thank you Hana and Shayne.

We purchased a home that was built in 1972 and had original red oak floors. We hired Ky to refinish the floors before we moved in. I found his company on Home Stars and decided to call him based on his great reviews. Ky was able to fit in our job to meet our move in deadline and was willing to work weekends to get it done. Our job was to refinish the existing hardwood on the main floor, feather in new wood between the kitchen and living room where we took out a wall and continue the new wood through the kitchen (which was previously tiled). We also had two sets of stairs to refinish. Ky takes a lot of pride in his work. He took the time to do everything perfectly. His communication was prompt and knowledgable throughout the whole process. The quote he originally provided was what he charged us and I'm sure the feathering in of the new wood took a bit more time than anticipated. Ky cares about getting the job done right and doesn't take short cuts. We are extremely happy with the work that Ky did. If you are thinking of investing in getting your hardwood done, you want to make sure it's done right and I would not hesitate to reccommend Ky.

We have used Jeff several times for everything from new faucet installation to running a gas line for our stove. He responds promptly and does a great job. He works efficiently which is what you want when you are paying by the hour.

We used Floform to supply and install a quartz countertop for a new kitchen island. They brought the samples to our house and made the process really easy. They have a great selection and the installers were very quick and efficient. We love the result and the fact that we didn't have to drive around the city looking at samples and drag our kids to a bunch of showrooms. The product they carry is top notch.

We found Certapro through Costco to spray our kitchen cabinets and paint our stair railings and fireplace mantle. What was supposed to be a 3 day job took them over 3 weeks to complete. The owner over booked the painter on several jobs and some days he would come to our house for only 1/2 an hr at a time. They didn't use drop cloths and as a result we have paint on our carpet, flooring and concrete leading to the garage where the spraying was done. The kitchen cabinets overall turned out well but they didn't put our pantry door back on when they were done or check the glass on it for paint (which there was). Our garage floor has paint all over it from the spraying which isn't a big deal but they never mentioned would happen. I will not be using this company again or recommending them to anyone.

Recently ordered cabinets through Lowes on 130th avenue SE. It has been a terrible experience and I would not recommend using this company for kitchen cabinets. 3 months after ordering and they still have not ordered the one missing piece we need to finish the installation. Communication has been terrible and inconsistent. I feel like I have no recourse since they require you to pay upfront. Very disappointed (and frustrated!).