Reviews

10/10

I had an excellent experience working with the Three Little Pigs Masonry team. I had the stucco and front steps done. They were on time and did an excellent job! Their manager, Robert, was in constant touch with updates when work was slightly delayed due to inclement weather. We also asked them for referrals for interlock work and the company they recommended was just as professional and quick to complete the job. One suggestion: when doing masonry work, it may be a good idea to have some method of containing the fine dust that tends to coat everything. Maybe using a tented area for the cutting and having a heavy-duty vacuum on hand. All in all, I was extremely impressed with their level and quality of service, and their professionalism. I have no hesitation in highly recommending them!

Approximate cost of services:
$5,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you for your review. We are happy to be working with you.

0/10

Never call this Company. Their Customer Service is worse than the Service Technician. I called last week and explained the issue I was having with gas range (2 knobs needed replacing) and that the Heating Element error on my dishwasher came up occasionally. I offered the person who took my order to take down the model numbers of my units so the technician could carry the parts and she declined. Service Technician came in and told me the exact thing I had already knew was the issue. Wanted to do a full service of the dishwasher when there was nothing wrong. Quoted me $850 for 2 knob replacements and heating element replacement - Parts and Labour. When I asked him for line item breakup, he had no clue saying "everything is shipped together." Spoke to CS manager Alona this morning who said it was my fault for not understanding what the order take was telling me and that everything had been clearly explained. I asked her if there was anything she could do to reduce the service charge for absolutely no service performed and she declined. Don't think they give a damn about customers or their satisfaction. Wish I had done my homework a bit more thoroughly!

Approximate cost of services:
$90.40
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10/10

My fireplace was not working well. Jeff came in on time and did an excellent job with the clean-up. He was thorough, efficient and very knowledgeable. He had all the right tools with him and I had full confidence in his abilities. I will definitely use him again and highly recommend him to anyone looking to repair/clean up the fireplace.

Approximate cost of services:
$300.00
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Company Response

Thanks for the review Mahtab!

10/10

Matthew and Carlos were on time in spite of it being a cold and rainy Saturday morning. They asked us for questions and concerns, explained the procedure thoroughly and then got on with the job. They were very clean, respectful of our property and efficient. Once done, they showed me a couple of spots they were not able to remove. In spite of that the carpet looked very good. I highly recommend them and will certainly call them for a repeat visit.

Approximate cost of services:
$400.00
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Company Response

Thank you Ms. Narsimhan! We are very happy to hear that you were satisfied with all our efforts. It was a pleasure working with you and look forward to next time.
Ruby & The 416-SO-CLEAN Team