Reliance Home Comfort

The installers for our 14 year old leaking water heater were punctual, polite and treated our home with respect, They are not Reliance employees, but contractors who did a very good job. Dealing with dispatch was okay. Seeing the heater was over 14 years old and leaking, we asked that they when they send someone, save the return trip and bring a replacement...the Reliance assessor that came over didn't want any part of it, so it took 2 trips over 2 days to replace it (and always between 1 and 6, so 2 days are shot!), thank goodness it didn't burst. They were doing it their way, not making it convenient for the customer. Considering getting rid of it and buying one. Paying monthly for over 20 years and the first time I call them, it was disappointing.