Josh

Edit: they have since refunded my money which I felt was actually pretty great customer service. My opinion has therefor changed. Awful service. They had my tenant's phone number so they could inform her of their arrival for service, but I was obviously the primary contact. They did the service call, and proceeded to contact my tenant for the next several days attempting to provide updates, despite my calling them to ask for an update the very next day and being told they'd call me back. Finally 5 days later I call again to find out what's going on and they tell me the dishwasher needs a part replacement but the part is discontinued, so I need a new dishwasher. Bad luck, but it happens. They ask me if I want quotes for a new dishwasher install and inform me that the service charge I paid (which by the way they made me pay in advance because I wouldn't be present at the service call; another first for me) that would have been applied to the repair cost will not be applied to the labor for the new install. Lousy policy but whatever. I tell them to send me quotes anyway. Where I draw the line is when 2 days later I still have not received said quotes. In summary, they took my money, told me there was nothing they could do 5 days later, and then when I gave them one last chance to show any semblance of decent customer service, they drop the ball again and ghost me. All this time my tenants are without a working major appliance. Just the height of unprofessionalism. Pick somebody who values your business.

I hired them to clean my condo before a new tenant moved in. They were prompt, the price was good, communication was easy, and the photos shared after job completion was a nice touch. Happy with the service provided; will use again.

I had my laminate flooring replaced with vinly flooring. The sales rep whom I dealt with was an excellent communicator and most of the process was seamless. Also, the floor looks great and the installers were friendly. Additionally, I had some difficult time and logistical constraints with my tenants moving out on the scheduled installation date, and the company worked hard to accommodate me which I appreciated greatly. I am prevented from giving this company a 10 out of 10 due to some communication issues beyond the sales rep. Firstly, the receptionist answering the phones has very limited English abilities, and there were multiple times when I wanted to call and ask a simple question and was put on hold for several minutes to speak with somebody who was better equipped to respond. Secondly, I have not been contacted since the first day of the installation. There were a couple things that I thought might require discussion, and the installers said they would call me when the time came. They never did, and even upon completing the installation, nor any time since, I have not been contacted. Even a simple "the job is done; let us know what you think!" would have been appreciated. All in all, they did a great job and were very accommodating, and I would recommend them going forward. There were just a couple rough edges in the process. Overall, a very positive experience.