AA Floors & More Ltd

Floor Laying & Refinishing
Toronto ON M8W 2V4
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HomeStars  >  Floor Laying & Refinishing in Old Toronto  >  AA Floors & More Ltd  >  Laminate flooring - removal and installation
Josh
Josh
3 reviews Toronto, ON
8/10

Laminate flooring - removal and installation

I had my laminate flooring replaced with vinly flooring. The sales rep whom I dealt with was an excellent communicator and most of the process was seamless. Also, the floor looks great and the installers were friendly. Additionally, I had some difficult time and logistical constraints with my tenants moving out on the scheduled installation date, and the company worked hard to accommodate me which I appreciated greatly.

I am prevented from giving this company a 10 out of 10 due to some communication issues beyond the sales rep. Firstly, the receptionist answering the phones has very limited English abilities, and there were multiple times when I wanted to call and ask a simple question and was put on hold for several minutes to speak with somebody who was better equipped to respond. Secondly, I have not been contacted since the first day of the installation. There were a couple things that I thought might require discussion, and the installers said they would call me when the time came. They never did, and even upon completing the installation, nor any time since, I have not been contacted. Even a simple "the job is done; let us know what you think!" would have been appreciated.

All in all, they did a great job and were very accommodating, and I would recommend them going forward. There were just a couple rough edges in the process. Overall, a very positive experience.

Approximate cost of services:
$6,000.00
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Company Response

Hi Josh,
We appreciate your feedback and will definitely look into improving our aspects for a better overall customer experience
Glad to hear that you had an overall positive experience with our installation process
We look forward to serving you in the future and appreciate your business