Edit: they have since refunded my money which I felt was actually pretty great customer service. My opinion has therefor changed.
Awful service.
They had my tenant's phone number so they could inform her of their arrival for service, but I was obviously the primary contact.
They did the service call, and proceeded to contact my tenant for the next several days attempting to provide updates, despite my calling them to ask for an update the very next day and being told they'd call me back.
Finally 5 days later I call again to find out what's going on and they tell me the dishwasher needs a part replacement but the part is discontinued, so I need a new dishwasher. Bad luck, but it happens.
They ask me if I want quotes for a new dishwasher install and inform me that the service charge I paid (which by the way they made me pay in advance because I wouldn't be present at the service call; another first for me) that would have been applied to the repair cost will not be applied to the labor for the new install. Lousy policy but whatever. I tell them to send me quotes anyway.
Where I draw the line is when 2 days later I still have not received said quotes. In summary, they took my money, told me there was nothing they could do 5 days later, and then when I gave them one last chance to show any semblance of decent customer service, they drop the ball again and ghost me.
All this time my tenants are without a working major appliance. Just the height of unprofessionalism. Pick somebody who values your business.
- Approximate cost of services:
- $135.00
- Company Response
Dear Josh,
Thank you very much for your valuable feedback.
We do admit our mistakes and try to improve our service. We do apologize for the phone number confusion in our system and that our team tried to reach out to your tenant instead of you for update.
Many factors play in such case and your tenant stayed unresponsive for all that period of time so we were not able to know about this mistake and team persisted calling daily to try to reach the tenant number (We have the record of calls that we can share with you).
New unit replacement program - we just started recently and work on making it better. Our partnered stores are involved and it takes time to get a stock available recommendations that can fit to the space of your old appliance. To make sure that no surprises on delivery and you get the best quality models offer. Plus you are getting everything done in one spot: delivery/installation and haul away of the old appliance as usually stores do not offer installations when we give your the full service option.
We do apologize that the first mistake frustration crossed the whole experience and we admit and understand that.
Hopefully you could give us another chance sometime.
Have an amazing day
Igor
Maydone Appliance