Kristina from East York

Had our duct cleaned and it was great, smelled nice afterwards as it was cleaned with an organic herb mix compound. Paul was a hard worker and wanted to leave with a good expression and it was successful. Would definitely have him come in again but it seems like he did such a good job I probably wouldn't want my duct cleaned for a really long time. We wanted other vents such as the bathroom, dryer and main furnace cleaned but he gave us a totally understandable reason why he couldn't do it as we had to fix them first - the bathroom vent is broken and needs to be replaced (no wonder we hear birds in there). The dryer vent was paper and needs to be replaced for fire hazards, and the furnace didn't need to be cleaned as the filter was placed the wrong way so it wasn't dirty at all. I am happy that he helped balance the ducts as some of the inner vent caps were closed and broken as well. He also replaced all the vent plug holes with proper ones. Before he left he gave us a list of schedules of what we should be doing next with out ducts which I thought was thorough.

I have had a plumber come in two months ago from this company and gave us a quote for about $4,300 for all the work that needs to be done to the house. He said it would cost $1000 for the main floor and the rest will go towards the basement work. We decided to go ahead with the main floor work and a little of bit of the basement work so we called New Canadian Plumbing, we requested the same plumber that gave us the quote and told them what we needed done but the person on the phone said it was ok, if they didn't have the equipment they would get it when they get to work. Instead, we got a different plumber who happens to have the same first name, there was some confusion there as I believe he thought it was only a quote and he came in gave us a price for one of the items and was putting his shoes back on ready to leave until I stared at him and asked him what he was doing, and he said call us when you are ready. I guess there was a misunderstanding there as we were prepared to do more work than he expected. (Even though we already have a quote from them, why would I want a second quote from the same company?) - replace kitchen faucet (completed) - add dishwasher line (completed) - rough in for washer and dryer to back porch - video drain of the basement drain - cover drain holes in the basement - add discharge tube to water heater But only the first two things were done as the plumber that came in said he doesn't have the camera and it's a lot of work to do the rest. Well that's why we called them to do in the first place. The first plumber gave us a few suggestions on how to do the rough ins but the second plumber didn't seem to want to do it because he said we have to think about it - we thought about it for two months. I wanted to do all the work listed above in one shot as it would of been cheaper to do instead of calling them again to do the rest of the work. I already emailed this company about my concerns regarding this issue but obviously their customer service and communication isn't great as I didn't get a reply or follow up regarding the work I requested 3 times. I guess I have to find another plumbing company that are a little bit more organized.