*** June 2021 Update***
It has been a few years since the initial installation. The stones have started to move a bit ( which is normal ) as the ground is moving etc.
So I just reached out to them for a simple recommendation or advice on servicing them. And I have no heard back from them.
I can only imagine if you need to contact them for any warranty.
I can see from other reviews that I am not alone. They are fantastic when they are completing the project for you. But the customer response after the job is done....please don't expect too much.
I have been trying to reach them for several months now...my emails and phone calls have not been returned.
In hind sight, I really should have chose patterned concrete all the way.
This is my bad and I am paying for that crappy decision right now.
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I must say that I am a difficult person to impress. I blame this on my old age of course.
But, I was thoroughly impressed by the first contact from Duralock.
It was Karla the Sale/Project Manager. She struck me as a dedicated professional who was attentive to my needs. I must also commend her on her eye and flair for landscape design and the accompanying plants, shrubs and trees etc. She always answered my questions and followed up with me.
I examined 5 quotes from other companies from Homestars and I found Duralock to excel in all the aspects on my project from first contact, to design, recommending the proper materials , providing me with sample products, meeting with me and my wife at their supplier to personally show us the colors and texture of the various stones. They definitely commanded my attention and eventually my business. I was thoroughly impressed by their attention to detail in every aspect.
The project installation team led by Paul are professional and courteous. They arrived early each day and worked diligently along with the long hours with nothing but smiles on their faces. This is indeed a rare experience for me to see. So I must tip my cap off to this whole team.
I would highly recommend them and I do not give my endorsements lightly. I have been a businessman for over 30 years and I am very pragmatic in my ways. But I endorse Duralock wholeheartedly.
Thank you Duralock for a wonderful and stress free experience.
I wish you all continued success !!!