I own a home made by Emery Homes " The Manors" in Brampton.
I have windows installed by Jeld-Wen. Unfortunately, I have experienced a "spontaneous crack" on one of my thermopane windows. The window is a large one: 65" x 18"
I contacted the builder and Jeld-Wen. I am out of luck because spontaneous cracks are only covered for 1 year after installation. So they are both off the hook. I was referred to Brad at All Wood Window Sales & Service for after warranty Jeld-Wen windows.
I called Brad and he answered right away. Replacement installation was completed after a few days and I am happy with the service and professionalism.
I am happy to recommend Brad to anyone. A+++ experience all the way.