We moved in 2 weeks ago and on Friday night heard scratching and scraping of metal on the roof. By Monday, the animal had entered the attic and we could hear it scurrying around. I contacted Derik late Monday via email. He responded promptly, and squeezed me in for an appointment the next day. Removed the squirrels via a one way door, and added some additional features at my request. Was on time, polite, and answered my (multiple) questions very patiently. I never felt I was being upsold or taken advantage of. A very satisfied customer! Will definitely use SWAT again (although I hope I don't have to!) and recommend to friends and family.