Adam

We called Jon for two jobs. One to install a new gas line and the second to install new duct work, both as part of a kitchen renovation. We chose Jon over our contractors because he was far, far more reliable and his work was excellent. He took the time to explain what needed to be done and did the job quickly and professionally. He was there at the time he said he would be and offered advice and tips. Highly recommended.

A great company to deal with. Called late one evening, someone came the next day, walked through the process, how they remove it, etc. They were able to do the job in a matter of days, which was great. Provided an air sample upon completion. Very thorough and informative. They did a great job.

A fine experience. I feel the selection is a bit overwhelming. There are too many options to choose from, which can cause some confusion. Clean showroom, easy to walk through. I ordered my tile, but I guess they're used to contractors coming through, so I had no idea of the pick up process. I was wandering around aimlessly until someone was able to tell me what to do.

A wide selection. Staff were very helpful and willing to assist with the choice of our tile. Phone calls were returned and advice was given where appropriate. We had the tiles installed and they look great. Our contractor was even impressed by the quality of the tile.

Outstanding service provided by New Canadian. An example of what excellent customer service is. I had an odd leak in my basement and called New Canadian. Frank was first to arrive and determine there was a clog, but would need a snake to determine cause, severity and how to fix it. Steve then arrived with his camera to assess the damage and confirmed collapse of a small part of my very old clay pipe. After a very detailed and thorough explanation of the issue, he explained what needed to be done and how much it would cost. He was very pleasant to deal with. They had two guys, Marcus and Max, at my house at 8 the next morning (this after Steve was at my house until 9 the night before) and immediately got to work. Very professional, very thorough, proposed new solutions and it looks like they did a very good job. They showed me where there was some shoddy plumbing work from the previous homeowner and said they would correct it – they even installed a new toilet for me and bought better screws, etc. than what came with the toilet. On the con side, my basement leads up to the kitchen and the kitchen to the rest of my house – the doorway from kitchen to house was left open (not tarped off) so my main floor was layered in dust. And while I appreciate them getting the job done in two days, I felt their boss was too hard on the guys as they spent 13+ hours at my house the second day with no lunches or breaks to finish the work. Marcus and Max were exhausted. I would have been perfectly fine with them coming back a third day to finish the job. When these guys are doing hard manual labour, they get tired quickly and when people are tired, mistakes can be made. They should have been allowed to call it a day after 9 or 10 hours max. But that’s nitpicky stuff. They did an excellent job and I’d highly recommend them.

What a disaster. Terrible experience. Was booked more than two weeks in advance because was told project would talk all day. Person never showed up. I had to call to find out where he was. Found out that they tried to squeeze someone in ahead of me, that project was taking longer than expected and he was now delayed, but would be there soon. Wait, what? I was booked for the whole day. Why was someone squeezed in, no matter how quick the job was anticipated to be? Four different people I spoke to couldn’t give a reason why this happened. Lack of organization. I had to call twice to find out the status of the situation. Home Pro didn’t call me to advise me of the situation. Lack of responsibility. Got a call at 3 p.m. to say the worker’s car broke down – an excuse I refuse to believe as it would be unfeasible to finish the job that day with declining available sunlight. They tried to say he would be there now if the car didn’t break down. But if he hadn’t gone to the other job in the first place, we wouldn’t be in this situation. Lack of ability to control problem, and honesty. When asked how they would make this right, “manager” Scott had no answer. He said, “We’ll do a good job.” Well, I expected that anyway – and anyone else is capable of doing “a good job.” What makes your service special? What value are you going to add to my experience? “We’re not going to knock down the price, if that’s what you’re looking for,” he said. I wasn’t necessarily, but I wanted to know “what are you going to do to keep my business.” He offered to get someone in the next day. Not good enough. You are still late, despite promises earlier to get the job done that day. You could have called in someone else to do the job, pulled someone else off a project and got them to my house. They refused – and offered no solutions. Lack of management, leadership. After the job was finally done, Home Pro left a mess on my mutual driveway, so then I had my neighbour asking why there are broken chunks of concrete and brick on the driveway (she nearly rolled her ankle stepping on a piece that night). I called to ask why it wasn't cleaned up, Brandy said it wasn't in the contract. Excuse me? It had to be spelled out in the contract that you would clean up? Yes, said Brandy. I was promised a "good job" to make up for earlier mistakes – this wasn’t a good job. After some debate, she relented and said she would get someone to clean it up. And the incorrect amount was charged to me. The amount charged to my credit card was different that what was listed on the contract. Carelessness and lack of oversight. Again, I had to call and get that fixed (which, by the way, I am still waiting for it to be fixed). Unbelievable. There was no customer service of any kind. No restitution, no offers to make the situation right, nothing that satisfied me to ever again retain their services. The unprofessionalism, unwillingness to accept responsibility, carelessness, flippant, nonchalant attitude, lack of organization, leadership, management and awareness to the needs of a customer was not only mind-boggling, but not what any customer should expect from any business that wishes to be taken seriously.