What a disaster. Terrible experience. Was booked more than two weeks in advance because was told project would talk all day. Person never showed up. I had to call to find out where he was. Found out that they tried to squeeze someone in ahead of me, that project was taking longer than expected and he was now delayed, but would be there soon.
Wait, what? I was booked for the whole day. Why was someone squeezed in, no matter how quick the job was anticipated to be? Four different people I spoke to couldn’t give a reason why this happened. Lack of organization.
I had to call twice to find out the status of the situation. Home Pro didn’t call me to advise me of the situation. Lack of responsibility.
Got a call at 3 p.m. to say the worker’s car broke down – an excuse I refuse to believe as it would be unfeasible to finish the job that day with declining available sunlight. They tried to say he would be there now if the car didn’t break down. But if he hadn’t gone to the other job in the first place, we wouldn’t be in this situation. Lack of ability to control problem, and honesty.
When asked how they would make this right, “manager” Scott had no answer. He said, “We’ll do a good job.” Well, I expected that anyway – and anyone else is capable of doing “a good job.” What makes your service special? What value are you going to add to my experience? “We’re not going to knock down the price, if that’s what you’re looking for,” he said. I wasn’t necessarily, but I wanted to know “what are you going to do to keep my business.” He offered to get someone in the next day. Not good enough. You are still late, despite promises earlier to get the job done that day. You could have called in someone else to do the job, pulled someone else off a project and got them to my house. They refused – and offered no solutions. Lack of management, leadership.
After the job was finally done, Home Pro left a mess on my mutual driveway, so then I had my neighbour asking why there are broken chunks of concrete and brick on the driveway (she nearly rolled her ankle stepping on a piece that night). I called to ask why it wasn't cleaned up, Brandy said it wasn't in the contract. Excuse me? It had to be spelled out in the contract that you would clean up? Yes, said Brandy. I was promised a "good job" to make up for earlier mistakes – this wasn’t a good job. After some debate, she relented and said she would get someone to clean it up.
And the incorrect amount was charged to me. The amount charged to my credit card was different that what was listed on the contract. Carelessness and lack of oversight.
Again, I had to call and get that fixed (which, by the way, I am still waiting for it to be fixed). Unbelievable.
There was no customer service of any kind. No restitution, no offers to make the situation right, nothing that satisfied me to ever again retain their services.
The unprofessionalism, unwillingness to accept responsibility, carelessness, flippant, nonchalant attitude, lack of organization, leadership, management and awareness to the needs of a customer was not only mind-boggling, but not what any customer should expect from any business that wishes to be taken seriously.
- Approximate cost of services:
- $1,000.00