Eli in Toronto

Red Robin has a great team, fast turnaround on all calls and questions, and we now have the best chimney on the block. Dave's assessment of the work was the best we had, and the price was the best for what was proposed. Our chimney was starting to crumble, a past owner had parged it in cement, and while others only proposed rebuilding a few layers and replacing the cap, Dave recognized that the only way to take all problems away for the next 10 to 30 years was to rebuild. Their price was fair enough to go ahead and do it right. Dave's team was great and did a solid job. My only advice to others is to give any special instructions early on about where to put debris and what to watch for (trees, garden, etc.), and they'll accommodate. All projects have hiccups and we did too - a clerical error on the invoice (tax was really +$200), a broken branch (probably a dropped brick), and a minor leak they rushed out the next day to check and seal - really an issue with the shared roof (neighbours reshingled within a month), not the work done. What you want when these things happen is a contractor who listens and responds fast, and they were great throughout. Great service all around, highly recommended.

I wasn't in a rush for central air and talked to 4-5 companies in the past year. Some were heavy on sales and magic payment plans, some were strong on brand but had high prices to match, the people who seemed the best to work with carried brands with terrible ratings. Cozy World was the first that met all my criteria: a well-rated brand (Goodman), quiet operation (several db lower than the competition, and Boris suggested both the vibration-absorbing base and base pad), all at a reasonable price. So far so good, but as all A/C reviews show - long-term happiness varies directly with the quality of the installation (look for Goodman reviews, they tell this story real well). The Cozy World team met or exceeded my expectations in every way. It was a difficult route to run the line out. Boris planned for access panels where drywall would need to be opened up. Then the team came and figured out how to do it with fewer holes. They found and fixed a slow gas leak in two of the joints that were being moved. I suggested they remove the humidifier if they needed more room to run lines, as it came with the house and hadn't ever worked. Instead they saw it wasn't correctly wired and fixed it. These guys are exactly the people you want, they really do leave every situation better than they found it. Cozy World was fantastic to work with. I'll recommend them every time and look forward to working with them on whatever heating, cooling or gas line need comes up next. Cheers, -Eli.