Matt and Krista

We met with Mike from Drainworks two days ago regarding a clogged drain. Mike quickly assessed the situation and determined that it was likely an issue with the P trap that was put in when the house was built, nearly 100 years ago. This had been a recurring issue for us. He presented our options without any pressure, and suggested that we remove the trap. We agreed, and the crew arrived yesterday (the next day!) to get the work done. They were quick and neat, and arranged everything properly: gas line location, city inspector. It was all done in a few hours. Mike's assessment was correct and we will likely be able to get a city rebate due to the tree roots. When the crew dug out the trap, they had to take out a section of garden wall I put in a couple of years ago. It was not their responsibility to put it back, but they did anyway and left everything neat and looking good. They even made sure that the cleanouts would be in our garden rather than the middle of our walkway. All in all, we were very impressed with their friendliness, professionalism and attention to detail. Plus, they were much cheaper than other quotes we received. At the end of the job, they ran cameras through our entire plumbing system including right up to toilets to make sure that everything looked great.

I had a Battikha Security rep arrive at my front door at the time when we were considering getting an alarm. Part of their promotion was a rebate of up to $100 for getting a system. The rebate would take the form of a gift card for either Petro Canada or Shell. In order to get the rebate, I had to go through a number of steps. To make a long story short, there was a dramatic difference between the actual process and what I understood at the time of the sale. Over a number of months, the company and I discussed the situation. I am pleased to say that the company is now committing to making it right, and has told me that they have made changes to their sales practices to ensure that this does not happen in the future. On the another note, their installer was awesome. We have Rogers home phone and only one phone jack in the whole house, tucked in a difficult part of the house to access. The installer creatively reworked some wiring to get the system hooked up, and did the job quickly and neatly.

Brent is that rare contractor who is friendly, timely, considerate and competitively priced. Brent did an amazing job installing our windows, but the best part is how nice he is to work with. Brent shows up when he says he will, is terrific to deal with in person, and calls if traffic means he will be even slightly late. All in all, Brent is a great person to have involved in any project.