Reviews

10/10

Professional job! And friendly workers that know their job. Everything happened as Danny promised. Arrived on day that he said, and completed the job in one day. And all at a good price!

Approximate cost of services:
$7,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Hi Tom
Thanks for the opportunity and the great review, we appreciate you taking the time out of your busy day to write about your experience.
We wish you the best of luck on your next home.
Have a Merry Christmas and a Happy New Year.
Regards
Danny A

10/10

We had a electrical problem with one part of the house without electricity. We could not get any response from Enersource for more than 24 hours, so we decided to call Hi-Lite. Luciano responded, figured out that it is a Enersource problem. He called the control room and within an hour Enersource was on site to put in a temporary fix so that all our 120V stuff could work, and arrange for the 240V part to get fixed after the long weekend. Luciano really went above and beyond. He called afterwards to ask if Enersource fixed the problem. What make this so extraordinary is that he arrange all and follow up, and it did cost as anything (I put in an amount in the review to make sure it get posted.) Anyway, I know for sure that if we have electrical work to be done in future, we will definitely call Hi-Lite. Amazing service from Luciano. We cannot thank you enough!

Approximate cost of services:
$300.00
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10/10

Really great service! Alex is friendly, helpful, and knowledgeable. He explained clearly what is the problem, all the options, and then expertly continue to clean the drain. He came after hours, and there was no extra Emergency fee. Another thing that I liked was that Elizabeth (who answered the phone) was friendly and helpful. Excellent customer service! I hopefully will not need a plumber soon again, but if I do I will immediately call Alex at Mr Rooter. Thanks again, Tom

Approximate cost of services:
$500.00
What could this company do to improve their services?
Your service is already perfect.
Any advice to offer fellow homeowners facing a similar project?
Call Mr Rooter immediately if a small problem start. Don't wait until it is a crisis.
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Company Response

Thank you for your kind review Tom. It is really nice to hear that our professional office staff is also doing a great job on the telephone when answering calls from customers. Their job can also be quite demanding when there are frantic customers calling with emergency issues and require immediate assistance. Alex as well is a top shelf plumber and does a very thorough job from educating the customer to getting the job done right the first time. We live our code of values y...." treating others as we would like to be treated." From the team at MR. Rooter Plumbing. Thank you for loyalty Tom.