Max in GTA

Came across this company as they are in my neighbourhood. Replaced old furnace with a new one, installed air conditioning, and replaced old tank with state of the art tankless heater. They were excellent to drum up new business, did the work quickly, and worked very hard to finish in the 2 days they initially quoted. Came back after a few days to finish some minor pieces. After 8 months, one of the appliances broke and requires warranty work. I even know what part needs replacement after talking to the manufacturer. Have been trying to get a hold of Aire One for 4 weeks. They don't call back (I visited the location and talked to a guy there who promised someone will call back), don't keep the appointment they promised, and calls to the main guy who runs the shop (Fred) go unanswered. I need to pay another company to do this replacement, which should be covered by the warranty. Because of such poor customer service, I do not recommend them to anyone, if you do get a deal on the initial installation. Go to someone with a solid reputation instead.

Great professional crew that came with trucks and equipment to strip the old pavement and prep the surface, then about 8 weeks later, even more equipment was brought to lay gravel and pave the surface. At the last minute, I raised a concern about the potential run off, and these guys solved it by raising the driveway a good 6 inches with extra gravel, tamped and paved - very fast work, experienced, and professional.

Had initially positive meeting with the contractor, he shared information about the work and how it should be done. Hired him to lower my basement floor without underpinning. The contract agreement stipulated digging out 8" of soil, for the purpose of pouring gravel, and then concrete on top - the final goal was to lower the basement floor by close to 5-6" from the old one. Was told that this should be possible without underpinning. In retrospect, any contractor agreeing to this type of work should perform an exploratory dig to find out the depth of the footing. This was not suggested, and was not done. On day 1, I paid about 1/3 of the total cost of the job as a retainer deposit. After the contractor broke up the concrete in the entire basement, he dug up about 1/4 of the surface area of the basement - only about 3" of soil was removed. Due to the depth of the footing, it became apparent that the finished floor could not sit lower than 2" from the old one. This was not sufficient, and was not the scope of the project. The contractor also complained that he underestimated how much soil disposal would cost him and said I would have to pay additional money for that. This tells me he was not experienced in this type of work. The contractor wanted to proceed with the job, eager to start pouring concrete floor on top of the soil (and not put any gravel). There was still dirt and broken up concrete in the rest of the basement. After 3 days of work, I decided to pause the job and get an opinion on underpinning. The contractor said he is not qualified to do underpinning and I would have to get someone else for that type of work. At this point we decided to break off the contract, and I asked for a portion of the money back, as it was obvious there wasn't enough work performed for the money I paid. The contractor said he would calculate his costs and get back to me. Nothing came through. When I persisted, the contractor claimed I owed him more money. Still refused to provide any justification for his costs. Eventually he claimed I owed him money for half of the job, and that if I did not leave him alone, he would come after me for the full amount of the job plus other costs. To top it off, he shoved a plastic bag from gravel through a small hole in the rain drainage pipe that blocked water drainage and was flooding the basement - finally got a reputable plumbing company to snake it and pulled out a nasty surprise. Take it for what it's worth. The matter is now with the lawyer, but sharing my experience for anyone else considering this contractor.