tlander

I assumed I had frozen water pipes in my modular home. I was in a very stressed state of mind, & was very unsure as to whom I should call to help me. I had heard advertisements on the radio for the gentlemen plumbers & decided to take a gamble. I live 45 minutes northeast of Red Deer, & the woman on the other end of the phone call explained the callout procedure thoroughly before I agreed to have them come out. Then I recieved a call from a service representative to find out exactly what I thought may be wrong at which time I was reassured that they would be there promptly at 9 the next morning & would do their utmost to guide me through my dilemma. After receiving the phone call I was promised, upon their arrival I realized they were actually early. Before proceeding with the work, they asked if they may enter the house, whereby they explained what they would be doing, & again reassured me. After all was said & done, they did everything they could do to get water back into my home, however they were unsuccessful due to another issue. The two gentlemen I had the pleasure of dealing with conducted themselves with the utmost in professionalism, & treated a very grumpy old guy with respect, compassion & understanding. So much so that despite the high cost, which was all made known to me, I tipped the two guys with a coffee & doughnut, a very small token of my gratitude. They definately relieved a great deal of stress & gave me very valuable insight & information with regard to my nightmare, & possible things to be aware of in the future. Kudos gentlemen.