Lyle in Toronto

Taking the barbeque away and cleaning was excellent and the barbeque looks great. The subsequent repairs which were done in our back yard were excellent as well. The barbeque looks and runs like new.

Parkers have been cleaning our windows for quite a few years now. They show up when scheduled, always do an excellent job and we are very pleased with the service and the results.

Laique from Master Heating and Cooling was a few minutes late but it only took an hour to fix our air conditioning. He did an excellent job and the house is now cool. We spent a week trying to get our original supplier of this 4.5 year old system (that is still under warranty) to come and repair it with no response. It was really great to have a company that answers their phones, schedules an appointment, responds quickly and fixes the problem in one visit. Great job guys

We have used this firm for about 15 years for furnace and air conditioning service. We then purchased a new Rinnai instant hot water system, a new furnace, new air conditioner and new electronic air cleaner from them, for well over $15,000 in all. We then recommended them to our daughter and son who both have used their service. On April the 8th Enbridge tagged the vent from the Rinnai as being out of code and gave us 6 weeks to fix it. We were away and my son called Davenport Campbell in mid-April to come and fix it. They did not return the call. When we returned home on May 22nd, Enbridge was threatening to turn off our gas. I emailed, called and emailed and called Davenport, finally using the emergency line to get a response. Davenport finally sent someone, on June 2nd, who had never seen a Rinnai installed before instead of a certified gas technician. He proceeded to start taking the entire vent apart in the basement, when the problem was outside. I went out and fixed it and took him out to show him. He agreed and put the basement back together. He then took the tag with him and two weeks later it had not been sent to Enbridge who were again threatening to turn off our gas. Despite repeated calls I received no response from Davenport (Steve Bowker) so we hired a technician from Reliance to come and inspect the vent. I called at 2pm and had a technician here then next day, June 17th. He looked at the vent, agreed it was fixed then filled and emailed a copy of the tag to Enbridge who lifted the code violation within a couple of hours. The bill was $99.00. I finally got a call back from Steve Bowker, June 18th or 19th, apologizing and saying they mailed the tag in that day, why not email it? They sent me a bill for $197.75 which I refused to pay. They knew I had had to hire someone else to fill out the form as I had left a message and sent an email to that effect. They also knew that I, not their guy, fixed the vent. To add insult to injury, our air conditioner, a Keeprite installed by Davenport, is not yet 5 years old and has stopped working, and there is a heat wave and our house is now very hot. There is a 10 year warranty on parts from Davenport/Keeprite. I have again emailed and called Davenport to no avail. On Tuesday, a REAL person finally answered the phone. She said Steve was out and would call back shortly, four days later and I’m still waiting. I sent an email to every member of their staff on the website with all of the above information giving them a chance to respond and fix the problem before I posted this on Home Stars. The only person who responded was the retired sales manager. Not the president, not Steve, not Julia – no one else. Their web site says "80 year of excellence". Not any more.

Chloe was very prompt to give us a quote and schedule our window cleaning. Their young man did an excellent job and we can "see clearly now". We have asked them to schedule us for a quarterly window cleaning service.

I made this request on Sunday and George responded with an hour. His plumber, Phil, was here on Monday at 1pm, exactly as promised and did an excellent repair to my external plumbing. We also looked at repairing a leak in one of our showers but it would have required a major effort, hole in the ceiling etc., which I had had repaired that way before and it just started to leak again. He recommended that we wait until we were ready to do a major renovation on the bathroom as the problem was most likely where the drain exited the shower bottom and very hard to fix from below, as evidenced before. Very honorable company and employees. Highly recommended.

Excellent job cleaning our exterior windows, some older and difficult. Jay and the team were very professional as well. We plan to use this company on a quarterly basis now.

Recently some shingles on our roof shifted and rain damaged our bedroom and bathroom ceilings. When I looked in the attic I could see blue sky, but the rain was on the way. Fortunately we found Harold and his team arrived a couple of hours later and fixed the problem before the 50 mm of rain came. Then they matched the shingles and a couple of days later made the permanent repair. Very happy with Harold and his team.

In 2004 Avenue Road replaced both our shingle roof and a small flat room. The shingle roof had a 10 year warranty and the flat roof 20 years. In 2014 the flat roof leaked and damaged our family room ceiling. They sent a repair man and fixed both to our satisfaction. A few months later a number of shingles on our pitched roof shifted and they sent someone to fix it at our cost, two or three months after the warranty expired. Recently these same shingles shifted again and have damaged our bedroom and bathroom ceilings. When I looked in the attic I could see blue sky, but the rain was on the way. They refused to sent anyone to fix it before the rain came again, wanted a week to send someone to do an estimate and then who knows how much rain and how much damage would ensue. TERRIBLE, TERRIBLE LACK OF SERVICE.