Master Heating and Cooling

I've had the opportunity to use Cooling on multiple occasions and I must say, each experience has been outstanding. Their technicians are highly knowledgeable, courteous, and incredibly efficient. They consistently go above and beyond to ensure that I'm completely satisfied with the work. I would highly recommend them to anyone in need of heating or cooling services.

I was blown away by the exceptional service I received from Master Heating and Cooling. Their technician was prompt, professional, and knowledgeable. They fixed my AC unit in no time!

The technician, Mike, was courteous and knowledgeable. He diagnosed the issue quickly and explained the repair process thoroughly. appreciated his transparency and commitment to solving the problem.

I'm very confused by these rave reviews as I had a terrible experience with this company. I hired them to replace my furnace because of all the great reviews here. I can't even believe these are the same company as so many things went wrong with my furnace replacement. I don't think I've ever written a review before, but I am writing this one because the reviews here are so different from my experience. Just as a short summary: On the day my furnace was supposed to be replaced they called and said they did not have the parts and couldn't complete the job. They did this again the next day. On the third day they came with the furnace. The job should have just taken a few hours, instead it took 10 hours. This was one of the coldest days of the year and we were without heat for all that time. At the last minute they said our thermostat wouldn't work with the furnace and made us buy a new thermostat. When they finished they left a huge mess - footprints throughout the house, a furnace room full of nails, and left lots of garbage behind including a bin of what seemed like gravel or cement and parts from the old furnace. They said they'd pick up the garbage the next day but never came back. I ended up calling another furnace company as I was concerned they hadn't installed it correctly. It turned out that while the furnace was mostly ok, they had disconnected the energy-saving features, turned off my humidifier, and done something very strange with the wires of my air conditioner. We also learned that there had been no need to replace the thermostat, our old one would have worked fine, the technician just didn't know how to connect it. I had to pay this other company to tell me about all this and to address these issues. All in all, a very bad experience.

Woke up to a furnace that wasn't working. It's damn cold. Called Master who forwarded me to Laiqe. He came within an hour and luckily it was the much less expensive fix than replacing a motor. Many thanks.

Very good job with installation of Rheem Power Vent Natural Gas Water Heater within 2 days of old water heater needing replacement. Very satisified with work performed on September 11th.

Master Heating and Cooling are very professional, quick service, honest and good value. They fixed our AC unit very quickly with same day service. I would highly recommend

Great, timely and honest service. Really exceeded my expectations. Work completed ahead of schedule. Highly recommended

They were efficient, professional and finished the job on time as promised. They left the job site nice and clean. I would definitely recommend Master heating & cooling.

They were professional and prompt. I am happy with the service I received. I would highly recommend them for you hvac needs.

Kingston Ontario