Ellen in Toronto

I first called RAR when the gasket for my front loading washing machine required replacement. Shay went above and beyond: after replacing the gasket, he tested the machine, and shared a series of tips on how to keep it in top shape. I had mentioned in passing that the door to my dryer rattles, and of his own initiative he took a look at it, figured out that a hidden bolt was coming out (turns out had I ignored it, the whole door would've fallen off eventually!), and fixed it on the spot, at no extra charge. I was so impressed with RAR's service that a year later when my fridge broke, I immediately knew who to contact. Shay was able to come out quickly, and efficiently assessed the nature of the problem and confirmed that the fridge was indeed dead. It is a hard-to-find built in, and he generously advised me on what my options were to replace it, and where in Canada these difficult to find fridges could be accessed. He even replied to emails when I had questions, to ensure I got a fridge that would fit my built-in. When my new fridge arrived, he installed it back into the built in, creatively problem-solving as needed to install this new fridge into my old cabinet panels. I've been pleased to be able to share with my family and friends that if they ever need an appliance repair person, I have a *great* person to recommend. Fair, professional, honest, knowledgeable, kind, and truly goes above and beyond.

Squirrels took up residence in my ceiling. They were entering through multiple points that they had burrowed for themselves, removing slate tile on the slopped roof and chewing through wood and other building enclosures. It was a complex problem, and the first company we used was unable to solve it. We knew we needed to bring in the best, and, thanks to prior reviews, had the sense that AAA would be it. We were delighted that we received our first visit within I believe it was a day of the initial phone call. I want to extend my deep gratitude to Kieran, who solved this for us, with ingenuity. After the first holes were sealed, they were somehow still getting in. He traced their paw prints in the snow, finding an entry point at the adjacent home (it is a semi), that led the squirrels into my ceiling. Kieran - THANK YOU for your detective work, and your persistence in solving this. It has been a few weeks and - touch wood- they seem to be really gone. HALLELUJAH! I sleep full nights again without squirrels waking me up at dawn!! I had almost lost hope, and almost can't believe they are really gone. THANK YOU!!!!!!