Reliable Appliance Repair

DO NOT CALL! Beware!! Called for service, received quote for $80 to come and investigate, performed no repair and wanted to charged over $300 for a 15 minute service call.

I first called RAR when the gasket for my front loading washing machine required replacement. Shay went above and beyond: after replacing the gasket, he tested the machine, and shared a series of tips on how to keep it in top shape. I had mentioned in passing that the door to my dryer rattles, and of his own initiative he took a look at it, figured out that a hidden bolt was coming out (turns out had I ignored it, the whole door would've fallen off eventually!), and fixed it on the spot, at no extra charge.

I was so impressed with RAR's service that a year later when my fridge broke, I immediately knew who to contact. Shay was able to come out quickly, and efficiently assessed the nature of the problem and confirmed that the fridge was indeed dead. It is a hard-to-find built in, and he generously advised me on what my options were to replace it, and where in Canada these difficult to find fridges could be accessed. He even replied to emails when I had questions, to ensure I got a fridge that would fit my built-in. When my new fridge arrived, he installed it back into the built in, creatively problem-solving as needed to install this new fridge into my old cabinet panels. I've been pleased to be able to share with my family and friends that if they ever need an appliance repair person, I have a *great* person to recommend. Fair, professional, honest, knowledgeable, kind, and truly goes above and beyond.

Reliable's technician misdiagnosed the problem with my freezer compartment. He told me he could fix it. He did not. He charged for unnecessary work because he failed to correctly diagnose the problem was with the compressor. No parts replaced, labour charge for 30 minute inspection and misdiagnosis $316.40. They would not consider a partial refund despite his error. Not a company I would recommend.

Shai provides outstanding customer service. He came into our home exactly on time, quickly and efficiently diagnosed the issues and provided solutions. He explains and articulates everything very clearly so that the customer understands what's going on. His rates are very reasonable; he is trustworthy and honest. After Shai left our home I had additional questions. I texted him and he called me back right away. He goes above and beyond for his customers and I highly recommend his service. Thanks Shai!

Fast efficient service. Took no time at all to get a quote, then for Shai to fix the machine. Of I ever need appliance repair at work or at home I will definitely use them again.

My Samsung dryer gave me an HE error. Shai was able to come by the next day to diagnose the issue and quickly identified it as the control board. Managed to have the piece expedited to him in 3 days (supplier said 2-3 weeks). After replacing, found another sensor needed repair but did it right then and there at no extra charge. Absolutely fantastic job and I would highly recommend him!

Shai at Reliable is always at our service. He has done over 30 repairs for my company since the day he opened. He's quick to respond for service calls, more knowledgeable than any technician I have met and has a personally which my customers rave about. Thank you so much for everything you do. We will continue to use Reliable Appliance Repair for years to come

Shai's service is second to none- Knowledgeable, Reliable, Honest, and always responding in timely fashion. Very quick to diagnose issues, I could not ask for a better technician or better customer service. I have referred and will continue to refer friends, family and clients to Shai and Reliable Appliance Repair. THANK YOU!!!