Reliance Home Comfort

I purchased a new air conditioner in September '16. When I signed the contract in my house with sales agent he assured me I was eligible for a $400 government rebate for replacing my old air conditioner, we did the paperwork right there and he said I should expect cheque in 4-8 weeks.

9 weeks later nothing received, I tried to follow up with sales agent via e-mail (I never got his phone number), he never responded. Around the same time I called Reliance to inquire about getting a tankless water heater to replace my current model which has a tank. Turns out they sent the same sales agent to my house to make a quote (at first he looked familiar but I wasn't sure if it was the same person). When he was about to leave he said he would be calling me again next day with a quote for the water heater. Then he realized my address was familiar and asked me if he had sold me the air conditioner in the summer, I recognized him then so I acknowledged and told him I had e-mailed him last week about the AC rebate, he said he would look into it. Days passed and he magically disappeared, never heard back from him on either the quote or the rebate inquiry. Called Reliance and was told the application for rebate had not been yet submitted (there was a deadline of Jan 8, 2017 to submit, otherwise I'd loose the rebate), and they would look into it. Days later I was told there had been an error in the initial application and it had been submitted a couple of days ago, and later on, on that same day, they called me again saying that my old AC was not eligible for rebate.

If you enjoy being misled by a sales agent in the rush of making sales, being ignored when you try to follow up, and wasting your time on useless and misleading calls, go with Reliance. As for me, I will never do business with them again and definitely will not recommend to anyone.