Reliance Home Comfort

My old furnace from Direct Energy died when the temperatures were below -20. I called them for service, and they said the repairman would be at my home between 8:00 p.m. and midnight that evening. I got home at 8:03 p.m. and discovered he'd already been and gone. I called the company to ask that he be recalled to my home (after all, he should have been no more than 3 minutes away), they said it was no longer possible to get anyone to my home that night...even though I explained my house was freezing and that I have parrots who cannot tolerate the cold. (Everyone I spoke with at Direct Energy's call centre seemed uncaring and completely uninterested in helping me with my plight.) I called another company, and they had someone at my home within 30 minutes...he said the furnace was in extremely bad shape (despite the fact that it had been serviced annually by Direct Energy). Since I had a heating insurance contract with Direct Energy and the repairs would be very major, he said I should call in Direct Energy. I finally got Direct Energy in the next day (after an absolutely horrible, freezing night trying to keep my birds warm without a heater!). The repairman told me the repairs were very major and it might be better to replace it. He said they'd send someone over for a quote, but I also wanted to hear from another company, so I called Reliance. Omer from Reliance arrived in about an hour. He was polite, knowledgeable and used a no-pressure approach. The Direct Energy salesperson arrived later, and said it would take days to get the work done because an old pipe (not directly connected to the furnace) had to be replaced first. So, I chose to go with Reliance (they said the pipe did not have to be replaced). I had a new furnace installed in under 24 hours. And, because I had to wait overnight, Omer went to the Reliance office and got two space heaters to lend me while waiting for the installation, so my birds could stay warm.) The Reliance installers were very polite, knowledgeable and utterly focused on getting the work done. It took only 3 hours to get the job finished, including a clean-up at the end. (The new air conditioner I also bought will be installed after the snow melts later in the year.) While I don't think Reliance was necessarily the lowest cost provider, you get what you pay for, and I do think their price was fair. Definitely choose this company if you want fast, friendly and reliable service. Thank you, Reliance!!