Debbie J in Scarborough

The two movers who handled my move were extremely efficient, very polite and very careful with my belongings. They stayed focused on the task at hand and did their best to make sure I was satisfied with the whole process.

My old furnace from Direct Energy died when the temperatures were below -20. I called them for service, and they said the repairman would be at my home between 8:00 p.m. and midnight that evening. I got home at 8:03 p.m. and discovered he'd already been and gone. I called the company to ask that he be recalled to my home (after all, he should have been no more than 3 minutes away), they said it was no longer possible to get anyone to my home that night...even though I explained my house was freezing and that I have parrots who cannot tolerate the cold. (Everyone I spoke with at Direct Energy's call centre seemed uncaring and completely uninterested in helping me with my plight.) I called another company, and they had someone at my home within 30 minutes...he said the furnace was in extremely bad shape (despite the fact that it had been serviced annually by Direct Energy). Since I had a heating insurance contract with Direct Energy and the repairs would be very major, he said I should call in Direct Energy. I finally got Direct Energy in the next day (after an absolutely horrible, freezing night trying to keep my birds warm without a heater!). The repairman told me the repairs were very major and it might be better to replace it. He said they'd send someone over for a quote, but I also wanted to hear from another company, so I called Reliance. Omer from Reliance arrived in about an hour. He was polite, knowledgeable and used a no-pressure approach. The Direct Energy salesperson arrived later, and said it would take days to get the work done because an old pipe (not directly connected to the furnace) had to be replaced first. So, I chose to go with Reliance (they said the pipe did not have to be replaced). I had a new furnace installed in under 24 hours. And, because I had to wait overnight, Omer went to the Reliance office and got two space heaters to lend me while waiting for the installation, so my birds could stay warm.) The Reliance installers were very polite, knowledgeable and utterly focused on getting the work done. It took only 3 hours to get the job finished, including a clean-up at the end. (The new air conditioner I also bought will be installed after the snow melts later in the year.) While I don't think Reliance was necessarily the lowest cost provider, you get what you pay for, and I do think their price was fair. Definitely choose this company if you want fast, friendly and reliable service. Thank you, Reliance!!

After getting four very different quotes, we chose Canadian Roofing and we're extremely glad that we did. When we called, Bill was very responsive and came to our home in short order to give us a quote. He took the time to go up on the roof to see exactly what we needed (only one other vendor even bothered to go up, and they were nowhere nearly as thorough as Bill in their assessment). He then very patiently answered all our questions and provided some great suggestions for solutions. He provided us with a very detailed written quote, and responded very quickly and thoroughly when we had some follow-up questions. His crew as great - very polite and extraordinarily hard-working. It took 2 days instead of 1 to get the work done, but this was only because of the terrible heat-wave. They protected our property carefully and did a great job with the clean-up. We've had nothing but compliments from our neighbours. This company definitely proves that you get what you pay for - they were not inexpensive, but they certainly did an absolutely top-notch job. We will definitely recommend them to any of our friends who need a new roof!