The doorbell rang and Phil walked in and said "that was the best doorbell I have ever heard". Right away, he is happy and asks "having hot water issues?" He was smiling, happy, and got right to the point. I must say, he was fast, efficient and you can tell he enjoys what he does. THAT is the type of person Reliance should be proud to represent their company. The only problem with Reliance was whom and what country we had to speak to before we actually got to talk to anyone, and was on hold for 2 hours with being switched from operator to operator.......that part was absolutely AWFUL. Thanks Phil for a wonderful job and getting the hot water tank working........off for a hot shower now!!!!!!!
- Approximate cost of services:
- $0.00
- Company Response
We appreciate this feedback Helen and value the time you've taken to share although I'm sorry to hear about the initial call and will investigate internally. Thank you. ~ Rich