Reliance Home Comfort

My A/C unit (very old) failed at the end of July 2013, so I initiated the search for a replacement. The weather had turned a bit cooler so I was able to take my time. I decided to look into pricing for A/C and furnace, as my furnace was also very old, and I was sure it was only a matter of time until my hand would be forced. I initiated my search, from both independent installers and full service suppliers. I decided to make in-home appointments with one independent as well as one other full service provider, which occurred prior to my appointment with Reliance Home Comfort.

My advisor, Darius Chichgur arrived on time for the appointment, and walked me through all the options available, pricing, rebates, brands of equipment, etc. All was explained in detail and my questions were answered clearly and honestly. At no point in the process did I feel pressured about anything. This was very much appreciated. At the end of the appointment, I was comfortable that the right decision was to go with Reliance, based on the information provided, the equipment offered, as well as the price. An installation appointment was arranged that fit MY schedule, also with no pressure.

On the day of installation, Mark and his crew from Sauga Heating and Air showed up right on time. They put down floor protection through the house where they needed to walk back and forth. They went about their business, and completed the installation within the time frame indicated by Darius. No nasty surprises. The job was done to my complete satisfaction. At the end, Mark walked me through exactly what they had done, and explained how it all worked, what I needed to do and what would be taken care of by Reliance. It was clear that they took great pride in their workmanship.

I was extremely satisfied with the Home Comfort Advisor, Darius, the pricing of the equipment and programs offered by Reliance, as well as the installation completed by Mark and his crew from Sauga Heating and Air.

I would definitely recommend any or all of the above to my friends and family. Thank you Reliance, Darius, Mark and crew for a very positive experience. Now bring on summer again.