Reliance Home Comfort

My furnace had a malfunction, so I called Reliance, as I've been on their heat protection plan for years and had positive experiences in the past. Amit from Reliance arrived but didn't seem to know how to troubleshoot the furnace beyond turning it off and on. He quickly claimed that the furnace was beyond repair and needed replacing, issued a correction request, and left. I had to call and pay a third party to cancel the request. That technician from other company identified the issue and had the furnace running within an hour. I am very disappointed with Reliance's service and quality; they seem more interested in selling overpriced appliances, and the protection plan does not provide any real value.