bad and illegal service from lucy eglington sq location
A warning to anyone thinking of ordering from this store, please dont. I ordered a lot of items from Lucy in eglington only to find out she had forged a contract in my name on a product I had never ordered. The service is so bad and they are desperate for business that she performed an illegal activity. I am now taking her to court. Customers beware of this store
- Approximate cost of services:
- $0.00
- Company Response
This customer did in fact order some products from us, and these items were dfelivered to him. On all of his visits, he was accompanied by his partner, who ordered a custom product with this gentlemens consent. His partner made a small deposit for this item, after which we ordered this item from our supplier. Our supplier shipped this item to us and prior to delivery, we were informed by his partner that he had changed his mind and wanted to cancel this paticular item. We explain to both parties, that our policy for custom orders is that there would be a restocking charge of 25%, and this policy is clearly noted on the front of every invoice and work order that we give directly to every customer at the time of ordering. This restocking charge has never been paid by either party and as a result we have received this review by this individual. I personally feel that either this review be taken off your site, or in the alternative, our response should be duly noted along with his complaint.