Northview Windows & Doors

We replaced 3 doors in our home: front door; patio sliding door; attic door. The sales call and quoting process was good. However, our issues began on install day.

First issue: After patiently waiting for approximately 2 months for our doors, the week of the scheduled install we were informed that 1 of the 3 doors was not ready. We decided to proceed with the install of the 2 doors. The installation was a long day but complete same day.

Second issue: when the service men were leaving their truck scraped the retaining wall on our driveway, damaging 2 large pavers. It took approximately 2 more months after we followed up 3 or 4 times for them to send out to first respond and then come out and replace the 2 pavers. Interestingly after replacing 1, they asked me again should they replace the second damaged paver? Yes!!!

Third issue: while 2 of the 3 doors have been installed and operational for 3 months, 1 has an issue. The front door had some paint issues, with some chipping at the top on the front of the door, and on the inside of the door there were manufacturer paint defects. They sent a technician to repair it. This guy was amateur hour. He came with the incorrect "white" paint for the inside of the door. As a workaround, he said he would send us the right paint and WE should touch it up. Needless to say, we were displeased with this level of service.

Now they have offered to replace the door....to be determined how this turns out for us. Fingers crossed for us please.

INEFFICIENT, DISHONEST AND NO AFTER SALES CUSTOMER SERVICE! If you want to get your money's worth and peace of mind, DO NOT contact this company. My experience with them was the worst in all my purchases for my house. First, they did not get the right design of the door after waiting for so many months. With this alone, I was already devastated. After just a year from installation, a growing crack emerged from the frame of the door and they said it is not part of the warranty to fix it. Get your business elsewhere!

We used Northview when we first moved into our house to replace our front door. They were excellent, on time and the install was terrific.

Our renos continued and we opted to use them again for the final reno which was a massive disaster. Not only were they unable to fabricate the windows on time, they also measured incorrectly and had to scrap the whole order and start again from scratch (which they tried to blame on us). Installers were hired out to a third party, on one the installer showed up 4 hours late in his friends car with a 2 year old as his car had broken down.

Final install of sliding doors was done incorrectly, when we asked them to fix it they sent in yet another third party crew that demanded my house sitter pay them on the spot in cash which was clearly not part of the quote.

They constantly sent the B team, fell well behind on all the fabrication and were rude when we tried to remedy the situation.

Customer service was terrible, we were misled over and over again and we will never use their service again. This company has no business working in the space and should never be used in any circumstances...

Worst experience of my life, needed to get lawyer involved
From first install date ( which was almost two months late) multiple defects on product and installation, took another four months to get 85% finished

Would not recommend this company to anyone !!!

Very unhappy customer

Scheduled delivery not completed on time when crucial with timing windows and doors to be installed for a commercial business. No notifications were made by them to advise of delay. Finally when they came to install the windows they installed them incorrectly and had to reinstall them again. Before they installed the door they realized they have brought wrong door for commercial by law code. They took the door back and advised there will charge extra for their mistake. Horrible customer service. Never again going to them for business. This has been all a nightmare unprofessional non efficient company this is.

I left a positive review for this company with a 10/10 about four years ago. So when I wanted to replace the rest of my windows, I did not even shop around, I went straight to Northview. The salesman was the same but this time he was really pushing the "awning" type windows rather than the "casement" type that I had had installed before. Foolishly, I let myself be convinced by the "professional", and I have regretted it ever since.

But the real problem was the installation. The original installer we had was polite, clean, professional. I asked for him again but apparently he had left the company. The two who came to do this install were quite the opposite. Messy, not knowledgeable, and very rushed. They did a lowsy job on the outside aluminum and the trim job that they did inside was horrible. I called them back to redo some of the windows but they never showed. I kept pushing the company only to find some trim left on my front door step one day so that I could finish the job myself.

Clearly, this company has gone in the wrong direction I will not be hiring them again to do the final group of windows I need to replace.

I collected many quotes and did online research about them all. Northview was not the cheapest, but not the most expensive. Very difficult to choose a company and pay a lot of money. I really liked how their process is streamlined. I went with my gut feel since they were the most professional in setting the appointment, confirming it, being on time, and explaining all the options and installation process.

I was very impressed with the selection of modern doors that this store offers, so choosing a door was not so easy. I liked four models at once. Alex helped me with the selection and gave me a good deal.

I wanted a fancy red door and looked around for about a year till I found the design I wanted. Northview has good selection of designs and because they make these doors, they can customize it anyway you want it. The door looks very good. Thank you. I will recommend you to my friends.

Back door has warped over the years and had to go. Our neighbour was getting windows done in his house by Northview and we ordered the door with them since we saw how they worked and felt that we could trust them. Overall we got exactly what we hoped for: good price, good door, no drama process.