We were referred to Homecore by our realtor, and we were really happy with the thorough inspection Rob gave us. He seemed to know his stuff and found some troubled areas of our prospective new home that we now know to take care of . He gave us a detailed binder full of information on home maintenance and the estimates for the repairs we would need in the future. However, when we called the office to ask a question regarding our attic a couple months post-inspection, we weren't treated very kindly and were almost laughed at by the receptionist. When we got the inspection, we were told we could follow up with the company by phone/e-mail and were not happy with the service we received after handing over the cheque. While we liked the original service we got, the rudeness of our follow-up phone call has steered our minds into not liking this company. We no longer recommend Homecore!
- Approximate cost of services:
- $500.00
- Company Response
Hello Jessica. I'm very surprised by your negative experience with your post-inspection inquiry. We take our customer service very seriously. Obviously the home inspection is paramount in our business but we've always felt that our follow-up service is just one more element that separates us from everyone else, as told by the hundreds of testimonials on our website - many of which refer specifically and appreciatively to our follow-up service. I regret and apologize that we failed to satisfactorily resolve your issue. Rob