Led to believe one thing, delivered another.
- Approximate cost of services:
- $4,500.00
- Company Response
Thank you for sharing your experience with us. We appreciate your feedback and are sorry to hear that the final results did not meet your expectations.
Regarding the issue with the floor drain and back-flow valve, I want to clarify that we consulted a licensed plumber to ensure we provided the best solution for your home. Based on their professional advice, we made the necessary adjustments to the carpet, including creating an access point for the drain, this approach was discussed with you before we proceeded and we received your direct confirmation. We understand that this solution may not have met your aesthetic expectations, and we apologize for any inconvenience this has caused.
Regarding the laundry room, we offered to make adjustments to better align with your preferences. Additionally, we made every effort to clean the area thoroughly after the installation as we do with every client, though it’s possible that some areas were inadvertently missed. We sincerely apologize for any oversight and the inconvenience this may have caused, especially given the presence of young children and pets in your home.
Our partial refund offer was intended as a goodwill gesture to address the concerns you raised, though we understand that it may not fully reflect the extent of your dissatisfaction. Your feedback is important to us, and we will use it to improve our services. We value your satisfaction and would appreciate the opportunity to improve and make things right.
Thank you again for your feedback and for allowing us to work in your home.