Floor Coverings International

EDIT: While I do appreciate their response, they did not consult us with "The Licensed Plumber suggested that we glue the carpet to the top of both the drain and the backflow cover". The Plumber did however suggest we could raise the floor, but that was a separate issue altogether that we did decline, but, did not affect this result.

Their partial refund was $400. less than 10% of the total cost to us, and, for a final product that will just need replacing due to poor advise, lack of care for the client, and miscommunication between their own internal teams.

Please take their responses to reviews for what they are, a means to try and recover Brand Image due to poor craftmanship. Given the number of trades available out there, this should be an easy avoidance for anyone looking for floor work.

Original Review:
Initial conversations were great, we felt they understood what we were looking for, and that they had provided a reasonable solution to the specific of our home. Sadly that is where the positive ended.

We had a floor drain, and a back-flow valve cover that they told us they had a solution for, and their solution was to glue the carpet on top of both, now, we can't even open the backflow valve, and had to cover with a shelf due to how bad it looks, and the drain is now glued and it was still cut out, so you can see where the drain is, but can't access it...this was super weird, and I'm not really sure why it happened.

Then, we had agreed to go up to our door to the laundry room, and I would have expected this to have had a transition piece, or something but the carpet was left loose, and it wasn't enough done far enough in to our laundry room so you can see a gap so it looks very unfinished.

We have scrapes and dings on our walls due to carelessness, and there was a TON of cleanup to do after the work and they had left. We have a small dog and a 2 year old, who thought it was a tasty snack, so super dangerous as well.

I really wish the conversations and feeling I got from the beginning were carried though, and there was no real remedy for these issues. They offered us less than 10% as a refund for all the issues, an incomplete and unprofessional job.

Please beware of hiring this company as it is clear there is no care for the customer, just their bottom line.

Karla with Floor Coverings International is caring and passionate about tying together your home design with the right floor. Id recommend her knowledgeable team and quality product to friends and family.

Prompt, good service and fair price.

I reached out to have a large wrinkle fixed. They scheduled an appt to see the job, provided a quote the same day, and scheduled a date that worked for us. They were prompt, efficient and price was reasonable.

I recently had the pleasure of working with Floor Coverings International for the renovation of my kitchen floor, and the experience was nothing short of exceptional. From the initial consultation to the completion of the project, the team at Floor Coverings International demonstrated professionalism and expertise. They provided honest advise on selecting the right flooring options for my space, taking into consideration both aesthetic preferences and practicality. What really impressed me was their commitment of delivering on time. The installation process was seamless and the end result exceeded my expectations. I highly recommend FCI for their outstanding service, quality workmanship and dedication to customer satisfaction.

I strongly recommend Karla from Floor covering international If your flooring needs renovation
They have all options available, like carpets, wood, vinyl, laminates and more. They have a truck full loaded of samples. Just call her to arrange a visit. Excellent prices too.

Stress-Free Service
Absolutely thrilled with Floor Coverings International work on my bedroom! From start to finish, the team was professional, punctual, and attentive to detail. The quality of the flooring exceeded my expectations, transforming my space beautifully. Excellent communication and a seamless process. Highly recommend for a stress-free and top-notch renovation experience!

I had a fantastic experience with this flooring company. Karla, the design associate, was a lifesaver! From the first consultation to the final reveal, she handled everything flawlessly. The process was a breeze, and my basement looks incredible. Highly recommend for a worry-free renovation journey!

The service was very professional, Karla answer all my doubts and help us a lot in the product selection. Smooth installation with very professional crew. Loved the new look!!!

working with Floor Coverings International was the best decision, This was not the cheapest quote but totally worth it, they just gave me one total quite and there where no extra charges, they meet the due dates and made an amazing job, I'm very happy with the final look of my project.

This was a great job, for me the most important was my budget without excluding the quality in the service and they made a proposal with these considerations, I love how my bedroom looks and I certainly will work with them again in future projects