Royal Seal Windows & Doors

Don’t order windows from Royal Seal Windows and Doors or you very likely will regret it, especially the after sale service even if you signed a contract and got a lifetime guarantee.
I contacted Mark from Royal Seal Windows and Doors after he left a flyer at my place about a year before, and I arranged with him for an estimate to replace four windows.

I signed the contract he provided and give him a down payment, that’s when everything started to go wrong. The measurements were done more than a week later than was promised, the windows were
ready for installation weeks later than what I was told and on the day of the installation the installers came nearly four hours later than agreed upon time. And because of this the installation was done in an unprofessional manner with the installers using flash lights for the greater part of the installation, according to Mark it’s normal for his company to use flash lights for installations,

After the installation was done I noticed the labels were all different and didn’t match the window frames and glasses that I ordered, I called Mark the next day to let him know about the discrepancies in what I ordered and what the labels were indicating I got. He refused to help me and told me to contact Window City and let them help me.
I contacted Window City and was told that they cannot understand how this happen and ask me to send them images of the labels. They also said that the dealer, Mark (Royal Seal Windows & Doors) should be the one contacting them about this and not me.
I called Mark and after many, many attempts and having to block my # I finally got a hold of him he asked me to text him the images of the labels and when he is at window city the next day he would investigate and get back to me.

I have been trying to get in contact with Mark since then, over two months now, via texts and phone and leaving many messages but he refuses to answer my calls and respond to my messages and texts.
I never had a problem getting in contact with Mark before I signed the contract, he would answer all my calls immediately, or call me back right away. Now he would only answer if my number is blocked and then he would hang up.

This guy refuses to honor the signed contract with lifetime warranty less than a day after the installation was done; even though all I am asking him to do is to verify with Window City that I received the correct windows and explained the wrong labels. I can only imagine what would happen if someone tries to make a claim under his lifetime warranty.
Going with his company was one of my biggest mistakes and not worth the $250 I thought I was saving, pay more and go with a reputable company